Service Leader

3 weeks ago

Manila, National Capital Region, Philippines Shangri-La Group Full time
Overview

Join to apply for the Service Leader - Housekeeping role at Shangri-La Group.

Makati Shangri-La, Manila is a deluxe hotel located at the center of Manila's financial and commercial district, minutes away from the international airport. The hotel offers spacious guestrooms and suites, the Horizon Club, world-class restaurants and bars, recreational facilities, complimentary broadband and Wi-Fi, and premiere function rooms.

We are hiring for a Service Leader - Housekeeping.

Responsibilities
  • Ensure smooth daily running of the housekeeping operation
  • Support the Service Manager in maintaining service quality
  • Supervise the team performance and process flow
  • Maintain and clean guest rooms and replenish room supplies
  • Maintain and clean bathrooms and replenish bathroom amenities
  • Tidy and arrange guest belongings when cleaning the room
  • Ensure quality assurance standards are met at all times
  • Maintain and clean hotel corridors
  • Report any maintenance-related issues to the Engineering Department
  • Interact and assist guests professionally when needed
We are looking for someone who
  • Takes pride in being a hotelier
  • Enjoys interacting with people
  • Fully understands room operations
  • Communicates with fluency in English (and local language)
  • Must be detail-focused and guest-oriented
  • Has strong interpersonal skills
  • Enjoys problem solving with a can-do attitude
  • Enjoys being challenged
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Management and Customer Service
  • Industries: Hospitality, Travel Arrangements, and Food and Beverage Services

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