Service Leader

4 weeks ago

Manila, National Capital Region, Philippines Shangri-La Group Full time
Overview

Service Leader - F&B (Japanese Restaurant) at Shangri-La Group – Makati Shangri-La, Manila.

Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - F&B (Japanese Restaurant).

Responsibilities
  • Maximize profits, maintain food / beverage / service quality and ensure customer satisfaction
  • Ensure guest service levels according to food and beverage brand standards
  • Assist the manager to ensure the proper functioning of all phases of F&B service in areas under the manager's control
  • Interact and engage with restaurant guests and maintain high quality service standards
  • Motivate team members and maintain a high level of team spirit
  • Handle guest complaints effectively and professionally
  • Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
  • Support daily operations in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation, etc.
  • Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant
We Are Looking For Someone Who
  • Has a passion for Food & Beverage
  • Loves interacting with guests
  • Believes in teamwork
  • Communicates with fluency in English (as well as the local language)
  • Preferably has experience working in either a luxury restaurant or a 5* hotel background
  • A self-starter and a team player
  • Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Management and Customer Service
  • Industries: Hospitality, Travel Arrangements, and Food and Beverage Services

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