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Implementation Specialist I

4 weeks ago

Manila, National Capital Region, Philippines RealPage, Inc. Full time
Implementation Specialist I - Resident Solution

Job Category: Operations

Requisition Number: IMPLE007980

Apply now

  • Posted: May 14, 2025
  • Full-Time
Locations

Showing 1 location

Cebu - PHI
Ayala Corporate Center, 10th & 11th Floor
Cebu Business Park
Cebu City, 6000, PHL

The Implementation Specialist I is responsible for the pre-vendor setup & post-implementation activities related to new/existing client contracts and setups for Resident Solutions products such as Payments and Insurance. This position reviews data for discrepancies or inaccuracies and corrects any incompatibilities in information in the system. The ISP I enters customer and account data from source documents to import workbooks required by the vendor & various RealPage platforms. The ISP I drives implementation by providing quality control on new and existing clients to obtain KYC and legal documentation prior to setup and onboarding for Payments and Insurance solutions. Collaborates with internal stakeholders and notifies clients of implementation completion. This position gathers & examines data from customers, creates system records, and submits for setup.

PRIMARY RESPONSIBILITIES

Responsibilities include, but are not limited to:

  • Successfully set up clients' properties and accounts following RealPage Payments & Insurance guidelines, meeting client expectations.
  • Maintain accurate records of all communication received for each client.
  • Serve as quality control for Implementation Consultants and/or Solutions Consultants, ensuring submission of due diligence pre-requisites compliant with risk management and vendor requirements.
  • Provide feedback to Implementation/Solutions Consultants via chat, email, or call.
  • Notify clients upon completion of implementation.
  • Ensure client satisfaction and retention through timely delivery of solutions.
  • Engage with internal stakeholders throughout the implementation process.
  • Ensure the Onboarding Team is informed.
  • Understand Payments and Insurance processes and their integration with other solutions.
  • Organize and maintain all files upon receipt of new/existing orders.
  • Assist with product/process testing when required.
  • Gather & examine data from customers, create system records, and submit for setup.
  • Perform other duties as assigned.
REQUIRED/KNOWLEDGE/SKILLS/ABILITIES
  • Bachelor's degree in a related field preferred, or equivalent work experience.
  • 1-2 years' experience in customer service and implementation.
  • Excellent verbal and written communication and interpersonal skills.
  • Ability to quickly learn and utilize new procedures and processes.
  • Intermediate to advanced MS Office skills (Word, Excel, PowerPoint, Outlook, Teams, SharePoint); testing may be required.
  • Patience and courteous behavior when working with internal teams and customers.
  • Ability to work collaboratively in a flexible team environment and meet deadlines.
  • Effective prioritization and time management skills.
  • Experience in fast-paced production environments.
  • Strong organizational skills.
  • Ability to multitask and troubleshoot issues promptly.
  • Recognize and escalate issues and risks appropriately.
  • Maintain confidentiality with sensitive information.
  • Willing to work night shifts.
  • Flexible work arrangements (initial 3 months on-site, then hybrid).
PREFERRED KNOWLEDGE/SKILLS/ABILITIES
  • Experience in Property Management, Payments, and Insurance industries preferred.
  • Experience with underwriting, merchant onboarding, and payments facilitation.
  • ACH, Check21 banking experience, and Insurance background preferred.
  • Knowledge of Federal, State, and Financial Institution Regulations.
  • Basic knowledge of Salesforce CRM platform.
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