Assessment Operations Coordinator

Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 3:00 PM - 11:00 PM PH time.

Pay range: Php 24,000 to 30,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are seeking to appoint an experienced, enthusiastic and dynamic Assessment Operations Coordinator, who will thrive in a changing environment and is motivated by delivering excellent customer service to enable us to meet the ever increasing demand for our services.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularization on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as an Assessment Operations Coordinator?

This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:

• Using a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales
• Providing reports on progress and KPIs as required to members of management
• Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy
• Identifying ways of developing processes and supporting colleagues in the implementation of improvements
• Developing an understanding of our internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing
• Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams

What makes you the ideal candidate for this role?

As an Assessment Operations Coordinator you will accurately complete a range of tasks and responsibilities within defined deadlines. Reporting to a task manager, you will need to demonstrate a high standard to complete various activities.

These are the skills and experience required to be an Assessment Operations Coordinator:

• Accuracy when handling data within internal systems and when using Microsoft Excel and Word
• Experience of identifying process improvements plus supporting colleagues to implement those improvements.
• Excellent communication and written skills
• Working collaboratively with colleagues and external stakeholders
• Providing excellent customer service
• Ability to create, review and update compliant documentation
• Willing to work following UK hours / mid-shift working pattern
• Flexibility to follow a hybrid working pattern.

Please review the attached job description for further details on the role.

We will be reviewing applications on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV which would explain your interest in the role and how your previous experience and skills make you right for this position.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete a Linguaskill test to assess your ability in the English language, plus a practical task prior to interview.