Operations Manager

2 weeks ago

Taguig, National Capital Region, Philippines Levi & Korsinsky, LLP Full time

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About the Company

Levi & Korsinsky, LLP, a leading US-based law firm, is establishing its Delivery Center in BGC, Taguig. We are seeking an experienced Operations Manager to oversee our pioneer team. This role is central to ensuring that our Manila Delivery Center meets the firm's standards of professionalism, compliance, and client service.

About the Role

The Operations Manager will be responsible for overseeing the daily operations of the Delivery Center, ensuring that all processes align with the firm's standards and expectations.

Responsibilities

  • Lead daily operations of a team of 6–7 associates.
  • Ensure adherence to performance, quality, and compliance standards.
  • Work in close coordination with colleagues in the United States and India to align processes and delivery.
  • Recruit, train, and develop associates to meet firm expectations.
  • Provide reporting and analysis to senior leadership.

Qualifications

  • Minimum of 2–3 years of leadership experience in a BPO, Shared Services, or Delivery Center environment.
  • Familiarity with quality assurance, training, and workforce management.
  • Strong leadership, communication, and organizational skills.
  • Experience working with global teams is an advantage.

Required Skills

  • Organizational skills

Preferred Skills

  • Experience in BPO or Shared Services
  • Familiarity with quality assurance and training

Pay range and compensation package

  • Monthly salary range: ₱80,000–₱120,000
  • Daily commute travel allowance - (₱600 per day)
  • Leave credits, HMO, and life insurance coverage
  • Partial work-from-home flexibility, depending on operational requirements

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Customer Service, Legal, and Management

Industries

  • Legal Services
  • Outsourcing and Offshoring Consulting

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