E-Commerce Specialist

2 days ago

Manila, National Capital Region, Philippines Twoconnect Full time

Join a growing automotive services business as a Sales Coordinator. You'll be responsible for preparing accurate customer quotes, supporting administration, and assisting with customer communication. This role is key to ensuring smooth daily operations and excellent customer service. Over time, with training and support, you'll expand your responsibilities to include handling inbound and outbound customer service calls—giving you the opportunity to grow and develop within the role.

Responsibilities
  • Manage e-commerce platforms and marketplaces, including product listings, pricing, and content updates.
  • Handle customer inquiries, quotes, and order processing across digital channels.
  • Coordinate domestic and international orders, ensuring accuracy and timely delivery.
  • Monitor stock levels, generate replenishment reports, and support supply chain forecasting.
  • Support marketing campaigns, promotions, and trade events while ensuring brand consistency.
  • Collaborate on website development and provide technical support for presentations.

Full position description can be seen here.

Note: The official job title for this position is Sales Coordinator.

Qualifications
  • Minimum 3 years of experience in e-commerce, sales coordination, or sales operations.
  • Knowledge of Shopify and order management/finance systems (e.g., DEAR, StarShipit, Xero).
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to analyze sales and inventory data to provide actionable insights.
  • Problem-solving skills and adaptability in a fast-paced environment.
Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here's what you can expect from this opportunity:

  • Work from home
  • Monday to Friday 7:00AM – 4:00PM PHT (adjustments will be made for AU daylight saving time)
  • HMO with 1 free dependent and medical reimbursements
  • Government-mandated benefits
  • Work from home allowances
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

We're not your typical BPO — we're a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team. We offer a people-first culture where you\'re valued, not just counted. To learn more about us visit our site.

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