Sales Performance Enhancement Specialist

6 days ago


Mandaluyong City, National Capital Region, Philippines Go-Get Data Consultancy Full time

At Go-Get Data Consultancy, we are looking for a highly skilled Sales Quality Analyst to join our team.

Key Responsibilities:
  1. Develop and implement detailed feedback mechanisms to coach and develop agents.
  2. Collaborate with SQOs and QA Leads to deliver actionable insights on customer interactions.
  3. Provide guidance and support to accounts and teams through various forms of contact monitoring.
  4. Participate in internal and client calibration sessions to ensure quality standards.
  5. Compile daily, weekly, and monthly monitoring reports as needed.
Requirements:
  1. College undergraduates with at least 2 years' experience; associate or diploma courses accepted.
  2. Minimum 36 months total BPO experience.
  3. 24 months experience in inbound/outbound sales programs in a BPO setting required; preferably digital advertising.
  4. Recent quality experience in a BPO setting required; within the last 6 months.
  5. Mandatory knowledge of Quality Management frameworks.
  6. English proficiency of at least C1 level.
About Us:

Go-Get Data Consultancy is a leading provider of data-driven solutions.



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