Network Engineer

2 weeks ago


Davao City, Davao, Philippines Fujitsu Full time
  • Technical lead for key project implementation
  • Lead/Assist in the development and technical design of projects
  • Resolve technical questions/issues for the customer efficiently and effectively.
  • Gather the required information necessary in order to best handle customer technical inquiries.
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Extensively research and document customer technical issues.
  • Own customer technical issues from initial report to resolution, communicating with customers, and Partners Technical Assistance Center regularly regarding issue status.
  • Collaborate with other Support Groups and Support Engineers to identify high priority issues and engage the Service Delivery and Quality teams.
  • Escalate trouble tickets and priority issues to Tier 2 when necessary.
  • Provide assessment of existing customer systems and provide recommendations for improvement.
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