Professional Services Onboarding, Associate

Professional Services Onboarding, Associate (Project Coordinator)

Join to apply for the Professional Services Onboarding, Associate (Project Coordinator) role at Newfold Digital.

Overview

Newfold Digital is a leading web technology company serving millions of customers globally. We work with a robust portfolio of brands including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results, combining extensive product offerings with personalized support.

What you'll do & how you'll make your mark

Communication & Collaboration

• Serve as a primary point of contact for clients and internal teams (Design, Development, Content and Quality Control).
• Provide clients with regular project updates, timelines and deliverables.
• Facilitate effective communication and information flow between all project stakeholders.
• Address and resolve minor project issues and escalate complex problems to the right departments/teams as needed.
• Abides all processes and guidelines directed by the department head and other departments.

Project Planning & Setup

• Assist clients in defining project scope, objectives, and deliverables.
• Set up and maintain project management tools ensuring all tasks, deadlines, and responsibilities are clearly documented.
• Collaborate with resources (designers, developers, copywriters) assigned to projects.

Monitoring & Control

• Track project progress against timelines, identifying potential delays or roadblocks.
• Monitor the completion of tasks and ensure adherence to project requirements and quality standards.
• Assist in managing project requirements and change requests, assessing their impact on scope and timeline.

Documentation & Reporting

• Maintain comprehensive project documentation, including specifications, assets, communications, and client feedback.
• Assist in preparing project closure documentation.

Client Relationship Support

• Manage client expectations and ensure client satisfaction.
• Organize and track client feedback, ensuring it's effectively communicated to the design and development teams.

Who You Are

Experiences:

• Must have at least 3+ years of experience in a BPO setup.
• Must be knowledgeable in using CRM, and proficient with Microsoft 365 Tools.
• Familiarity with project management, website development, web design and internet technology are a bonus.
• Experience with content management systems (CMS) like WordPress, Wix, or similar, is a bonus.

Skills

• Excellent written and verbal communication skills with the ability to communicate effectively.
• Strong organizational skills and meticulous attention to detail.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively in a fast-paced environment.
• Proactive problem-solver with a "can-do" attitude.
• Must have the ability to work independently and as part of a team.

Personal Attributes

• Must be able to adapt to change and embrace the change easily.

Why you'll love us

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate diversity and foster a culture of belonging. We offer programs and learning opportunities, including 20+ affinity groups for networking and collaboration.
• Competitive health benefits and policies to support you and your family, including HMO benefits with two free dependents upon regularization, punctuality bonus, generous vacation, and more.
• Opportunities to learn across different parts of the business, be mentored, and grow your career with #teamnewfold.

This Job Description includes the essential job functions required to perform the job described above and additional duties as needed. The Company reserves the right to revise the Job Description at any time.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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