Customer Service Associate

2 weeks ago

Cebu City, Central Visayas, Philippines J-K International Language Center Full time ₱240,000 - ₱264,000 per year

COMPANY PROFILE: A global company leading in providing integrated platforms and smart technology. The company offers instant access to accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses.

Position: Customer Service Associate (Open for Undergraduate)

Company Industry: IT Company

Work Location: Cebu City

Postal Code: 6000

Salary: Php20,000-Php22,000

Work Schedule: Flexible Working Schedule

Work Set Up: Work Onsite

BENEFITS:

Government Mandated Benefits

HMO

Vacation Leave

Sick Leave

13th Month Pay

JOB REQUIREMENTS:

Open for High school diploma or equivalent education

With at least 6 months experience in customer service in a BPO set up is an advantage

Willing to work fully onsite in IT Park Cebu

Amenable to attend interviews

Can start as soon as possible

JOB RESPONSIBILITIES:

Oversee incoming and outgoing customer communications via chat, email, and phone calls.

Professionally address consumer questions

Determine the client's needs and offer timely, effective solutions.

Collaborate with internal teams and voice issues when needed.

Assist in new team member onboarding and mentorship

Stay informed about our company's policies, products, and services.

When appropriate, recommend and upsell relevant products and services.

Other tasks may be assigned by immediate superior

RECRUITMENT PROCESS: (ONLINE/FACE TO FACE)

Initial Interview (Online)

Assessment (Face to Face)

Final Interview (Face to Face)

Job Offer

Look for: Ms. Yanna

Job Type: Full-time

Pay: Php20, Php22,000.00 per month

Work Location: In person

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