Account Manager I – Client Billing Operations

5 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time
Overview

Account Manager I – Client Billing Operations (Inquiry Management Team) (Commercial & Investment Bank) at JPMorgan Chase & Co. The role focuses on client onboarding and operations within the Payments Investigations Function, managing day-to-day inquiries, relationships with clients and suppliers, and ensuring compliance with procedures and policies while supporting card and e-payable acceptance.

Job Responsibilities
  • Maintain various trackers and logs for metrics generation.
  • Escalate internal and external findings to stakeholders promptly.
  • Lead and participate in process improvements and re-engineering initiatives.
  • Research and remediate processing errors to resolve and prevent funding delays.
  • Facilitate root cause error identification and coordinate with the Error Review team to obtain final approvals.
  • Identify trends through data and behaviors to drive efficiencies.
  • Address escalations in a timely manner.
  • Represent the team in various forums.
Required Qualifications, Capabilities, And Skills
  • Strong knowledge of Investor Services products, including Custody and Fund Administration.
  • Solid background in basic accounting.
  • High energy and strong leadership abilities.
  • Excellent organizational and time management skills.
  • Outstanding communication skills, both written and oral.
  • Ability to collaborate effectively to achieve functional goals.
  • Excellent coaching and mentoring skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Embraces corporate change and possesses a flexible approach to work.
  • Strong risk and control awareness with ability to prioritize workloads and meet critical deadlines.
Additional Information
  • Work Schedule: 2PM - 11PM Manila Time
About Us

JPMorganChase is a global leader in financial services, offering innovative financial solutions to consumers, small businesses, and corporate and government clients under the J.P. Morgan and Chase brands. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and provide reasonable accommodations as needed. Visit our FAQs for more information about requesting an accommodation.


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