Account Manager I – Client Billing Operations

2 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time $40,000 - $80,000 per year

Join JPMorgan Chase & Co., a global leader in financial services, as a Client Onboarding and Implementation Associate I within our Corporate and Investment Banking Client Onboarding and Service (COS) team. You will lead seamless implementations and uphold our commitment to service excellence, working with clients and internal partners to deliver impactful onboarding experiences. If you thrive in dynamic environments and possess exceptional communication skills, this is your opportunity to contribute to a team that values innovation, collaboration, and a client-first mindset.

As a Client Onboarding and Implementation Associate I within the Payments Investigations Function, you will manage the day-to-day operations, focusing on developing relationships with clients and their suppliers. You will handle inquiries, resolve complex merchant issues, ensure compliance with procedures and policies, and support client suppliers in engaging with card and e-payable acceptance.

Job Responsibilities:

  • Maintain various trackers and logs for metrics generation.
  • Escalate internal and external findings to stakeholders promptly.
  • Lead and participate in process improvements and re-engineering initiatives.
  • Research and remediate processing errors to resolve and prevent funding delays.
  • Facilitates root cause error identification and coordinates with the Error Review team to obtain final approvals
  • Identify trends through data and behaviors to drive efficiencies.
  • Address escalations in a timely manner.
  • Represent the team in various forums.

Required Qualifications, Capabilities, and Skills:

  • Strong knowledge of Investor Services products, including Custody and Fund Administration.
  • Solid background in basic accounting.
  • High energy and strong leadership abilities.
  • Excellent organizational and time management skills.
  • Outstanding communication skills, both written and oral.
  • Ability to collaborate effectively to achieve functional goals.
  • Excellent coaching and mentoring skills.
  • Strong analytical and problem-solving skills.
  • Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail.
  • Embraces corporate change and possesses a flexible approach to work.
  • Strong risk and control awareness, including ability to effectively prioritize workloads and work to critical deadlines

Additional Information:

Work Schedule: 2PM - 11PM Manila Time

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

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