Customer Service Representative

4 days ago

Caloocan City, National Capital Region, Philippines Spring Financial Full time
Overview

Join to apply for the Customer Service Representative role at Spring Financial.

This is a full-time permanent, overnight, work-from-home position.

Compensation & Benefits
  • Monthly Salary: ₱25,200-₱32,000
  • Monthly Employee Recognition Awards up to ₱4,000
  • Internet Reimbursement up to ₱2,000 Per Month
  • Annual Paid Company Outing
  • Paid Time Off Up to 8 Calendar Days Per Year
What You Should Already Have
  • 3-5+ years in telecommunications preferably in a BPO - North American Account
  • 1 Year experience working with Excel and/or Google Spreadsheets
  • A reliable internet connection - No Pocket Wifi
What You'll Be Doing
  • Attending inbound and outbound calls, live chats, emails, and text messages (majority of the work will be inbound calls) from current clients.
  • Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.
  • Answering any customer inquiries & redirecting appropriate customers to respective departments when needed
  • Finding and implementing the correct solution for each customer. Whether it is simply adjusting a payment date, processing an early payment or re-structuring loan terms, you will need to thoroughly listen to each customer and find the best solution.
  • Collecting customer testimonials and handling reviews
  • Attending to administration duties such as data entry, funding, and reports
About Us

Spring Financial is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial options—we're here to change that. As one of Canada's fastest-growing fintech companies, annually we help 1 million customers explore their financing options with ease—online, via text, or over the phone. Our dynamic, innovative team thrives on collaboration, growth, and making a real impact. If you\'re ambitious, driven, and ready to grow your sales career, Spring Financial is the place for you. Join us and be part of something bigger

To learn more about our products please visit our website: www.springfinancial.ca

Recruitment Process
  • Step 1: Initial Contact - Our Talent Acquisition Coordinator will connect with you to confirm your experience and understand what you\'re looking for.
  • Step 2: Interviews & Assessment - If there\'s a fit, you\'ll be scheduled for an interview with the Hiring Manager. Successful candidates will then undergo a background check, including verification of your identity and work-from-home setup.
  • Step 3: Offer & Onboarding - Once you pass the background check, you\'ll receive your job offer and begin onboarding. This includes scheduling time with our Technical Team to ensure your computer is properly set up for your first day.

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