L2 IT Helpdesk

Join Our Expanding Global Support TeamWe are growing our Level 2 Technical Support team and are looking for a skilled and proactive L2 Support Engineer to join us. In this role, you will work closely with our Level 1 and Level 3 support teams across the globe, providing advanced technical expertise to resolve complex issues and ensure a seamless customer...

Position SummaryThe Advanced System Administrator reports directly to the Technical Team Lead and is responsible for investigating and resolving software and hardware issues through remote support, with guidance from senior engineers. This role also involves managing service requests, working closely with enterprise end-users to provide technical support,...

**Benefits**As a valued member of our team, you will enjoy a competitive basic salary, HMO with 2 free dependents from day 1 of hiring, and 20 annual leaves plus bereavement leave and wedding leave. You will also have the opportunity to work in a hybrid setup with 3 days a week onsite and 2 days WFH, depending on business needs and agreement with your...

Primary Duties and Responsibilities:Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.Motivating, mentoring, and developing a team of at least 10 System Administrators and Engineers (combination of L1, L2 and L3) to deliver a first-class service.Liaise...

Education Required:• Bachelor's in Psychology, HR Management, Behavioral Science, or related field (Master's preferred).• 5+ years of HR experience in tech or IT SMB companies.Responsibilities:Localize and implement global HR strategies in compliance with local laws.Manage HR processes across the employee life cycle, including compensation and...

About Our Company: We are a global IT infrastructure management company based in Jersey City, NJ, specializing in Helpdesk, SOC, NOC, Cloud, Cyber Security, and Business Continuity solutions.Job Description:As an HR Manager at IT By Design Philippines Inc., you will be responsible for managing all aspects of human resources, from recruitment to performance...

About Us: IT By Design is a global IT infrastructure management company specializing in Helpdesk, SOC, NOC, Cloud, Cyber Security, and Business Continuity solutions.We are seeking a skilled Human Resource Manager to join our team. The ideal candidate will have extensive experience in HR, specifically in tech or IT SMB companies, with a strong focus on...

Strong hands-on experience in troubleshooting and managing:Desktop & Server AdministrationNetworkingActive Directory (AD)Office 365VMwareBachelor's degree in Information Technology, Business Studies, Computing, or a related field (preferred).Proven experience in leading and mentoring teams, with the ability to step up in the absence of a senior...

The HR Manager is responsible for overseeing and managing all aspects of human resources practices and processes within the organization. This includes employee engagement, employee relations, performance management, compensation and benefits, training and development, and compliance with labor laws. This role involves supporting leadership on HR issues,...

Shift Type: 8:00 AM - 5:00 PM EST (Night Shift PH Time)Work Model: On-siteLocation: BGC, TaguigReporting To: Head of CX TeamOverviewThe Customer Success Manager (CSM) – KEY Accounts role is a client-facing resource for small to mid-size accounts delivering account management to the customer after the sales cycle has completed. The role encompasses ongoing...

Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Service Desk Analyst - L2Requisition ID: 31111City: ManilaCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions...