Technology Support Engineer

7 days ago


Makati City, National Capital Region, Philippines Fujitsu Full time

Fujitsu Makati, National Capital Region, Philippines

Technology Support Engineer

The role holder works under limited supervision, performing routine activities and taking on non-routine activities. The role holder understands the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills.

We are seeking a candidate with 3 or more years of hands-on experience in deploying and maintaining networking devices, with basic knowledge of security and load balancer technology.

  • Technical leadership for key project implementations, warranty and post-warranty/MA Level 2 support.
  • Experience in project management to handle multiple tasks and meet project deadlines.
  • The ability to deploy, configure, and maintain network devices, including routers, switches, firewalls, and load balancers.
  • The ability to plan and execute software upgrades and preventive maintenance for network devices, ensuring minimal disruption to operations. Stay up to date with the latest software releases, security patches, and updates relevant to the network infrastructure.
  • Strong analytical skills and technical knowledge for identifying and resolving moderate to high complexity issues related to hardware and software.
  • A deep understanding of various factors within the Data Center Environment and collaboration with third-party vendors to solve complex problems that require in-depth analysis.
  • The ability to create high- and low-level design documents, test plans, develop use cases, and participate in implementation.
  • Be available for on-call support to address critical network issues and incidents outside of regular working hours.
  • Effective communication and collaboration with the Technical Assistance Center (TAC), third-party vendors, sales and presales teams, and engineering team.
  • Capable of Layer 1 to Layer 3 troubleshooting.
  • Ownership of customer technical issues from initial report to resolution.
  • Capability to engage with pre-sales efforts to identify client goals and requirements.
  • Provision of assessments for existing customer systems and recommendations for improvement.
  • Stay informed about emerging network technologies, best practices, and industry trends.
  • Capability to conduct technical presentations and reports with customers.

Requirements:

  • Graduate of bachelor's degree in information technology, Electronics Communication Engineering or any related field.
  • Knowledge in Cisco Routing and Switching.
  • Knowledge of Cisco software technologies, including IOS, IOS-XE, IOS-XR, and NX-OS.
  • Knowledge in network security, load balancer and wireless LAN technologies.
  • Proficiency in advanced troubleshooting in Data Center Network and Campus LAN Network.
  • Hands-on experience in deploying network devices, especially Campus and Enterprise Network devices such as firewalls, load balancers, Cisco ISE, Catalyst Switches, and Data Center devices such as Nexus Switches and ASR routers.
  • Industry-specific certifications such as CCNA, CCNP Enterprise, or CCNP Security are a significant plus.

Work Location: Makati

Work arrangement: Hybrid

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines Odfjell Technology Full time

    Company OverviewOdfjell Technology is a leading provider of safe, efficient, and sustainable solutions for the oil and gas industry. With 50 years of experience, we deliver innovative technology that saves time, cost, and reduces carbon emissions for our clients.We have projects in over 20 countries and are looking for talented individuals who can help us...


  • Makati City, National Capital Region, Philippines Fujitsu Full time

    Senior Technology Support Engineer (CISCO ACI)Fujitsu Makati, National Capital Region, PhilippinesThe role holder is self-sufficient when resolving routine problems or inquiries across focus products or technologies for multiple customers. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected...


  • Makati City, National Capital Region, Philippines Odfjell Technology Full time

    Odfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow.Job SummaryWe are looking for a talented IT Engineer to join our team in Makati. The successful candidate will be responsible for providing...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Technology & Infrastructure Support ManagerJob Summary:Assists the Technology Infrastructure Support Department Head in managing strategy, operations, and resources. Collaborates with stakeholders to ensure unit deliverables meet agreed SLAs.Qualifications:Bachelor's degree in Computer Science, Engineering, or related fields.Minimum 5 years of experience in...


  • Makati City, National Capital Region, Philippines Odfjell Technology Full time

    Odfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow. With projects in more than 20 countries, we are looking for talented people who can help us overcome today's challenges and realise the...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Technology & Infrastructure Support ManagerJob Summary:Assists the Technology Infrastructure Support Department Head in managing strategy, operations, and resources. Collaborates with stakeholders to ensure unit deliverables meet agreed SLAs.Qualifications:Bachelor's degree in Computer Science, Engineering, or related fields.Minimum 5 years of experience in...


  • Makati City, National Capital Region, Philippines Q2 HR Solutions Full time

    Job SummaryWe are seeking a highly skilled Cloud Support Lead to join our team at Q2 HR Solutions. The successful candidate will have expertise in designing, deploying, and managing cloud infrastructure, as well as experience in project management, technical delivery oversight, and operational support.About the Role:The Cloud Support Lead will be responsible...


  • Makati City, National Capital Region, Philippines Odfjell Technology Full time

    At Odfjell Technology, we strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development.Job DescriptionThe IT Engineer will be responsible for general IT and desktop support, including troubleshooting, diagnosing, and resolving technical issues. The role also...


  • Makati City, National Capital Region, Philippines Macquarie Group Full time

    Job SummaryWe are looking for a talented Full Stack Engineer to join our team. As a key member of our development team, you will be responsible for delivering high-quality software solutions that meet the needs of our clients.About the RoleYou will work closely with the Legal and Corporate Technology Technical Lead to develop innovative technology solutions...

  • IT Engineer – MNL

    3 days ago


    Makati City, National Capital Region, Philippines Odfjell Technology Full time

    On-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionOdfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow. With projects in more than 20 countries we are looking for talented people...

  • Software Engineer

    2 days ago


    Makati City, National Capital Region, Philippines Comfac Technology Options Full time

    Comfac Technology Options is seeking a talented Front-end Developer with 3-4 years of solid experience in web application development. The ideal candidate will be proficient in utilizing technologies such as React, TypeScript, and other web app programming languages to build engaging and responsive user interfaces.About the RoleThis position involves...


  • Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

    Royal Caribbean Group is looking for an HR Technology Support Specialist to join our team. In this role, you will be responsible for supporting the implementation, maintenance, and optimization of our HRIS system.Main Responsibilities:Support daily operation and maintenance of the HRIS system.Assist in system upgrades, patches, and configuration changes.Data...


  • Makati City, National Capital Region, Philippines Fujitsu Full time

    Role SummaryFujitsu seeks a seasoned technology professional to fill the role of Senior Technology Support Engineer.The ideal candidate will possess advanced knowledge and demonstrated experience with Cisco Application Centric Infrastructure (ACI) technology.This position involves providing technology leadership for key project implementations, guiding...

  • Java Support Engineer

    4 weeks ago


    Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time

    Java Support EngineerQUALIFICATIONS: · Bachelor's degree in Computer Science, Information Technology, or a related field · At least 1 year of solid experience in a similar role · ITIL certification is a plus · Experience working with banking solutions is an advantage · Knowledge of Java 11 and PostgreSQL is required JOB DESCRIPTION: · Maintain high...


  • Makati City, National Capital Region, Philippines Q2 HR Solutions Full time

    About the Role:This is an exciting opportunity to join our team as a Cloud Support Engineer at Q2 HR Solutions. As a key member of our team, you will play a critical role in delivering exceptional service to our clients.Your Key Responsibilities:Design and Deploy Cloud Infrastructure: Assist in owning the overall network services portfolio (WAN, LAN, WLAN,...


  • Makati City, National Capital Region, Philippines Etrading Software Limited (PH) Full time

    Software Support Engineer / Application Support EngineerEtrading Software Limited (PH)Hybrid - Makati 5-10 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionJoin the Future of Fintech as a Software Support Engineer/ Application Support Engineer at Etrading SoftwareAt Etrading Software, we're not just another company—we're a vibrant, forward-thinking...


  • Makati City, National Capital Region, Philippines Sanas Full time

    Technical Support EngineerSanas is revolutionizing the way we communicate with the world's first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting...


  • Makati City, National Capital Region, Philippines SoftwareOne Full time

    SoftwareOne is seeking an experienced Advanced Technology Support Professional to join our team. In this role, you'll provide advanced technical support and consultation to clients using Microsoft Copilot, including diagnosing and resolving complex issues related to implementation, configuration, and performance.Responsibilities:Diagnose and resolve complex...

  • IT Sales Support

    3 days ago


    Makati City, National Capital Region, Philippines Commcrest Technology Solutions Full time

    On-site - Makati Fresh Graduate/Student Bachelor Full-timeJob DescriptionDescriptionTasks:Support Sales Organization achieve its sales objectives.Support Sales Executive to update Sales Funnel.Accompany Sales Executive, General Manager during sales calls and presentations.Preparing and Delivering Sales Pitches and Product Demonstrations.Acquire deep...


  • Makati City, National Capital Region, Philippines Oracle Full time

    Welcome to the Oracle NetSuite family as an Associate Technical Support Engineer! This role represents an exciting opportunity to kick-start your career in a rapidly evolving tech industry.As part of our Support Team, you will embark on a transformative journey that combines technical skill-building, customer interaction, and professional growth...