Information Technology Professional

4 days ago


Makati City, National Capital Region, Philippines Odfjell Technology Full time

Odfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow.

Job Summary

We are looking for a talented IT Engineer to join our team in Makati. The successful candidate will be responsible for providing general IT and desktop support, as well as acting as a point of contact for phone calls, chat, helpdesk portal, and emails from users regarding IT issues and queries.

Key Responsibilities
  • General IT and Desktop Support:
    • Administer and provide User account provisioning;
    • Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, emails, internet connections, TCP/IP configuration, and printers;
    • Provide remote desktop support and perform other activities based on SOPs;
  • Act as a point of contact for phone calls, chat, helpdesk portal, and emails from users regarding IT issues and queries;
  • Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment;
  • Logs and tracks incident/service requests from identification through resolution. Documents resolutions and updates knowledge database;
  • Perform PC maintenance upgrades and configurations;
  • Run diagnostic programs, isolate problems, determine and implement solutions;
  • Participate and coordinate implementation of new IT infrastructure;
Requirements
  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent;
  • At least three (3) years of working experience in the related field is required for this position;
  • Experience in Shared Services and Multicultural Environment is an advantage;
  • Strong customer service, problem solving and collaboration abilities;
  • Willing to work in 24/7 operations;


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