Ecommerce Business Owner
1 week ago
On-site - Cebu 1-3 Yrs Exp Bachelor Full-time
Job DescriptionDescriptionWhat Youll Be Doing:
- Website Construction: Plan and design website layouts, collaborating with design and development teams to set up the website. Write compelling copy for website pages (excluding blogs and application scenario articles).
- Continuous Website Optimization: Partner with design and development teams to enhance web page layouts and copy based on feedback and marketing strategies.
- In-Site Event Planning and Execution: Create comprehensive timelines for promotions and seasonal activities, developing personalized marketing strategies (e.g., coupons, bundling, member-exclusive discounts).
- Product Optimization and New Arrivals: Ensure timely listing of new products, optimize product detail pages for descriptions, images, and keywords to boost conversion rates, and regularly update displays for popular and clearance items.
- Order Exceptions and After-Sales Handling: Review order statuses daily, provide prompt feedback to the international trade department regarding issues like delayed shipments, and assist with order refunds in the backend.
- Customer Service Feedback Follow-Up: Address website-related issues raised by the customer service team and continuously enhance website content presentation.
- Data Analysis and Optimization Review: Monitor and analyze core metrics such as site traffic, conversion rates, and average order value; organize operational data to spot issues and propose targeted solutions.
What We Need From You:
- Bachelor's degree in Computer Science, Computer Engineering or Software Engineering.
- Proven experience in website management or a similar role with measurable success.
- Strong copywriting skills with the ability to create engaging and informative website content.
- Familiarity with website analytics tools and a solid understanding of KPI metrics.
- Experience collaborating with cross-functional teams, particularly design and development.
- Exceptional organizational skills, attention to detail, and a proactive approach to problem-solving.
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