Commercial Lines Insurance Specialist

1 week ago

Davao City, Davao, Philippines Snapscale Full time
  • Serve as a key team member in the Commercial Lines Department, including educating current clients and attracting new ones.
  • Provide proposals for agency producers.
  • Quote policies with top-rated carriers in the industry, such as Auto-Owners, Liberty Mutual, The Hartford, and West Bend.
  • Maintain up-to-date knowledge of products and markets.
  • Focus on client retention and sales growth by cross-selling and expanding existing accounts.
  • Service existing clients in person, by email, or via telephone by preparing renewals, remarketing accounts, processing claims, and making policy changes.
  • Quote and issue new policies.
  • COI - Certificates of Insurance
  • EOP - Evidence of property insurance
  • Evidence of homeowners insurance for Mortgage companies Auto ID's
  • Pull the remarketing logs
  • Enter the renewal premiums into remarket logs
  • Personal Lines Ez Lynx remarketing insurance

Requirements:

Insurance Knowledge & Experience
  • 5-7 years of experience in Commercial Lines Insurance (preferred).
  • Strong understanding of Property & Casualty (P&C) insurance policies, coverages, and products.
  • Familiarity with the operations of an Independent Insurance Agency.
  • Knowledge of quoting policies with major carriers (Auto-Owners, Liberty Mutual, The Hartford, West Bend).

Customer Service & Communication Skills
  • Excellent spoken and written English skills (articulate and friendly).
  • Experience handling customer inquiries, policy changes, and claims assistance.
  • Ability to professionally manage and respond to phone calls and emails.
  • Strong listening skills and ability to handle objections or concerns effectively.
  • Experience working with Western clients or teams.

Sales & Upselling Abilities
  • Ability to recognize opportunities for cross-selling or upselling policies.
  • Persuasive communication skills to offer additional products where appropriate.

Administrative & Process-Oriented Skills
  • Ability to manage Certificates of Insurance (COI), Evidence of Property Insurance (EOP), and Homeowners Insurance documentation.
  • Experience with remarketing logs and tracking renewals.
  • Proficiency in processing claims, renewals, and policy modifications.

Technical & System Proficiency
  • Experience with agency management systems (e.g., Partners XE).
  • Proficiency in office software (Microsoft Office, Google Workspace).
  • Familiarity with quoting platforms like Ez Lynx for remarketing.

Time Management & Organization
  • Ability to accurately process multiple tasks under deadlines.
  • Strong attention to detail to ensure quality and compliance.
  • Ability to work independently while ensuring alignment with company SLAs.

Professionalism & Work Ethic
  • Strong problem-solving skills and ability to handle complex insurance issues.
  • Ability to maintain a professional demeanor in all interactions.
  • A proactive approach to learning and adapting to new tasks as outsourcing expands.
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