Insurance Industry Professional

1 day ago

Davao City, Davao, Philippines beBeeCustomer Full time $9,600 - $14,400

This is an exciting opportunity to join a leading commercial insurance agency as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, handling client communications, and ensuring accurate policy information.

As a key member of the team, you will play a critical role in delivering outstanding service to clients, managing policy changes, and maintaining accurate records. If you have a passion for insurance and excellent communication skills, we encourage you to apply for this rewarding role.

Key Responsibilities:

  • Client Communication & Frontline Support: Handle client inquiries, respond to emails, and make outbound calls to resolve issues.
  • Policy Servicing & Endorsements: Process policy changes, submit endorsements, and manage certificates of insurance.
  • Billing, Payments & Compliance: Manage direct bill payments, generate invoices, and maintain accurate records.
  • Rewards Tracking & Support: Monitor upcoming renewals, track payments, and communicate with clients.
  • Data Management & Documentation: Collect and consolidate data from multiple policies, upload endorsements, and maintain accurate records.

Requirements:

  • Commercial Insurance Knowledge: Experience working in commercial insurance, understanding policy terminology, and servicing workflows.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to handle client interactions professionally.
  • Attention to Detail: Strong attention to detail, organizational skills, and the ability to prioritize tasks in a fast-paced environment.
  • Tech Savvy: Proficiency in CRM systems, Google Suite, DocuSign, and other productivity tools.

Benefits:

  • Competitive Salary: $9,600 - $14,400 per year.
  • Health Insurance.
  • Dental Insurance.
  • Mental Health Insurance.
  • Remote Work Opportunity.

Culture:

  • Team-First Culture: Collaborative, supportive, and communicative work environment.
  • Professional Development: Opportunities for growth, learning, and professional development.
  • Work-Life Balance: Flexible work arrangements to balance work and personal life.

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