Student Services Officer

Overview

The Student Services Officer will oversee and coordinate the operations of the student services programs, ensuring high-quality support is provided to students across all areas, including student welfare, student organizations, student government and extracurricular activities. This role requires a combination of driving the program, leadership especially with students, strong communication, and problem-solving skills to support the overall well-being and development of students, while maintaining compliance with institutional policies.

The Student Services Officer will also work collaboratively with other departments to enhance the student experience and ensure that services are student-centered and responsive to the evolving needs of the academic community.

Key Responsibilities
Team Leadership & Management

• Supervise, mentor, and support the students and other student leaders
• Allocate tasks and responsibilities to ensure efficient service delivery.
• Conduct regular team meetings to address challenges, provide updates, and ensure alignment with institutional goals.
• Provide professional development opportunities and training to team members.

Student Support & Advocacy

• Act as a primary point of contact for escalated student issues and concerns, addressing them with empathy and efficiency.
• Ensure students receive timely and accurate guidance on programs and initiatives
• Monitor and evaluate the effectiveness of programs provided to students, implementing improvements where necessary.
• Advocate for students' needs within the institution and propose initiatives to enhance their educational and social experience.

Collaboration & Stakeholder Engagement

• Collaborate with departments, faculty, and administrative teams to develop strategies and initiatives that promote student success.
• Work closely with student organizations, societies, to support extracurricular and leadership opportunities.
• Serve as a liaison between the student life team and other departments, ensuring smooth communication and referral processes.
• Foster relationships with external organizations to enhance student opportunities

Program Development & Evaluation

• Oversee the development and implementation of student programs and workshops related to student development, well-being, academic success.
• Evaluate program outcomes and make data-driven decisions for service improvements.
• Utilize feedback from students and staff to continually enhance student services.

Data & Reporting

• Monitor and track key metrics such as student engagement, satisfaction, retention rates, and outcomes of services provided.
• Prepare regular reports for senior management on the effectiveness of student services and recommend adjustments to improve performance.
• Ensure compliance with institutional policies, as well as legal and regulatory requirements related to student services.

Crisis Management & Conflict Resolution

• Manage student crises or emergencies in collaboration with appropriate departments (e.g., mental health crises, academic appeals).
• Address and mediate conflicts between students, or between students and staff, fostering a respectful and supportive environment.
• Coordinate with campus security, counseling services, and other departments to manage safety and well-being protocols.

Budgeting & Resource Management

• Oversee the student life budget, ensuring that resources are allocated efficiently and effectively with close coordination with Student Life Department Head
• Identify potential funding opportunities or partnerships to support student programs and services.
• Ensure optimal use of available resources to maximize service delivery and student satisfaction.

Qualifications & Experience

Essential:

• Bachelor's degree in education, student affairs, counseling, psychology, or a related field.
• Minimum of 3-5 years of experience in student services or a related area, with at least 2 year in a leadership role.
• Strong interpersonal, communication, and organizational skills.
• Proven ability to lead and motivate a team, manage workloads, and meet deadlines.
• Knowledge of student development theories and best practices in student support services.
• Experience in conflict resolution, crisis management, and providing support in a fast-paced environment.

Desirable

• Experience working in higher education institutions or educational settings.
• Familiarity with student information systems, customer relationship management (CRM) software, and other relevant technology.

Skills & Competencies

• Leadership: Ability to inspire, lead, and manage a team effectively while promoting a positive and collaborative work culture.
• Communication: Strong verbal and written communication skills; able to interact with diverse groups of students and staff.
• Problem-Solving: Capacity to address complex student issues creatively and diplomatically.
• Student-Centered Focus: Commitment to understanding and responding to student needs with empathy and professionalism.
• Organizational Skills: Ability to manage multiple projects and priorities with attention to detail.
• Cultural Competence: Sensitivity and awareness of diversity, equity, and inclusion in the student body and team.

#J-18808-Ljbffr

---