Managed Services Associate Consultant

2 days ago

Manila, National Capital Region, Philippines Northwestern University Full time

Entry-level role providing operational and client service support for a cloud-hosted financial data platform, with a focus on system monitoring, client queries, and data validation.

Your Role

Key responsibilities include:

  • Serving as the first point of contact for client queries via ticketing systems, email, or internal channels.
  • Conducting initial investigation of client-reported issues, particularly around data discrepancies, SQL views, UI behavior, and access rights.
  • Escalating platform bugs, infrastructure issues, or complex SQL problems to consultants or engineering teams following standard escalation protocols.
  • Monitoring health and availability of data pipelines, database processes, and UI endpoints within the Azure-hosted infrastructure.
  • Using internal dashboards and monitoring tools to identify service degradation, timeouts, or failed jobs.
  • Logging and tracking alerts, ensuring timely resolution or escalation.
  • Running daily and intraday checks on client data deliveries and platform sync processes.
  • Validating the accuracy and completeness of trade, position, and reference data using SQL queries and prebuilt validation scripts.
  • Supporting standard data reloads, view refreshes, or ad hoc extracts for client teams.
  • Assisting in UAT testing of new platform features, bug fixes, and configuration changes.
  • Validating that key workflows and data views function correctly post-deployment.
  • Documenting test results and raising issues as needed.
  • Maintaining accurate documentation of known issues, troubleshooting steps, and client configurations.
  • Contributing to internal playbooks, runbooks, and how-to guides as new scenarios arise.
About You

The ideal candidate will have:

  • Basic understanding of SQL and relational database concepts.
  • Analytical mindset with attention to data quality and accuracy.
  • Strong written and verbal communication skills.
  • Client-service orientation and ability to remain calm under pressure.
  • Willingness to learn the financial services domain and technical troubleshooting skills.
  • 0–2 years of experience in a relevant field.
Benefits
  • HMO coverage for yourself and dependents.
  • Medical and wellness reimbursement.
  • Monthly transportation allowance and rice allowance.
  • Weekly Grab credit for office snacks, in addition to pantry snacks and drinks.
Training & Development
  • Participation in training on platform architecture, SQL scripting, data schemas, and UI workflows.
  • Opportunity to shadow senior team members during client calls and post-incident reviews.
  • Ongoing learning to build familiarity with financial instruments, trade lifecycle events, and portfolio structures.
Career Progression

Entry-level position with opportunities to advance within the Managed Services team or transition to consultant or engineering roles as experience and skills develop.

How to Apply

Submit your application following the instructions provided in the job posting. Click the "Apply on employer site button on this page."

"This job may close before the stated closing date, you are encouraged to apply as soon as possible."

Report this job

#J-18808-Ljbffr

  • Associate Consultant

    3 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    OverviewAssociate Consultant role at CapgeminiResponsibilitiesApplication Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or...

  • Associate Consultant, Compliance

    3 days ago

    Manila, National Capital Region, Philippines ACCA Careers Full time

    OverviewJoin to apply for the Associate Consultant, Compliance role at ACCA Careers.About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most...

  • Business Development Associate

    3 weeks ago

    Manila, National Capital Region, Philippines HR Primo Management Services Full time

    We are looking for a dynamic and results-driven Business Development Associate to help grow our client base, build strong business relationships, and identify strategic opportunities. The ideal candidate is a strong communicator with a keen understanding of market trends, and is comfortable working in a fast-paced, goal-oriented environment.Key...

  • Technical Recruiter

    2 days ago

    Manila, National Capital Region, Philippines managed. Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from managed.About the jobAs a Technical Recruiter at Managed, you will partner with a UK based recruitment agency, supporting their hiring needs while applying global best practices in recruitment. You will work closely with a recruitment coach and end clients to...

  • Sales Associate

    4 weeks ago

    Manila, National Capital Region, Philippines De Castro Consulting PH Full time

    Psychology Graduate - Ateneo De Manila University Batch 2024 | Social Justice Advocate | DreamerNow Hiring: Sales Associate – Legal Services SectorWork Setup: Hybrid (4 days WFH, 1 day onsite)Location: Sampaloc, ManilaCompensation: ₱25,000–₱30,000 base salary + generous commissionsDe Castro Consulting is seeking a Sales Associate with a solid...

  • Customer Success Account Associate/Manager

    9 hours ago

    Manila, National Capital Region, Philippines Trends Group Inc. Full time

    Customer Success Account Associate/ManagerJoin to apply for the Customer Success Account Associate/Manager role at Trends Group Inc.Continue with GoogleJob OverviewThe Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring successful adoption of subscription services. This involves partnering with sales,...

  • Service Associate

    2 days ago

    Manila, National Capital Region, Philippines Shangri-La Group Full time

    OverviewMakati Shangri-La, Manila is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi...

  • Service Associate

    3 days ago

    Manila, National Capital Region, Philippines Shangri-La Group Full time

    Service Associate - Finance (Accounts Payable)Join to apply for the Service Associate - Finance (Accounts Payable) role at Shangri-La GroupMakati Shangri-La, ManilaMakati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and...

  • Service Associate

    4 weeks ago

    Manila, National Capital Region, Philippines Shangri-la Hotels and Resorts Group Full time

    Career Opportunities: Service Associate -Front Office (Receptionist) (172879)Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is...

  • Expert ServiceNow Consultant

    2 days ago

    Manila, National Capital Region, Philippines beBeeDeveloper Full time $40,000 - $60,000

    IT Services and SolutionsWe are seeking a skilled ServiceNow Engineer to provide process and technical consulting services to clients. In this role, you will contribute to the design and delivery of ServiceNow solutions, including customer engagement, user requirement definition, change management, engagement management, configuration of technical...