Customer Service Representative

2 days ago

Cebu City, Central Visayas, Philippines QBE Insurance Full time
Overview

Join to apply for the Customer Service Representative role at QBE Insurance.

The purpose of this role is to provide customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries. This role involves following specific procedures to close out work requests, monitoring business inflow, and connecting callers to the appropriate personnel. Additionally, the role includes dispatching policy documents, answering customer and stakeholder questions, and supporting the Policy Admin Team with various administrative tasks.

Responsibilities
  • Ensure 100% regulatory compliance with laws and industry codes.
  • Maintain good working relationships with stakeholders and clients.
  • Process transactions and emails related to products, processes, and policies accurately.
  • Provide personalised and quality service to meet customer expectations.
  • Conduct training on policy issuance procedures and maintain documentation.
  • Attend relevant training courses to maintain product and process knowledge.
  • Handle policy issuance, renewals, and endorsements efficiently.
  • Communicate effectively with stakeholders to resolve queries promptly.
  • Conduct quality audit checks for processed policies.
  • Manage dispatch of policy documentation and data upload accurately.
Work Experience
  • Necessary: Some relevant work experience.
Preferred Work Experience
  • Call centre experience in insurance and/or banking industry with billing responsibilities.
  • Increasing level of responsibility in call centre environment.
  • Policy administration experience.
  • Experience in BPO industry with shifting schedules.
Qualifications
  • Necessary: Tertiary Degree or equivalent combination of education and work experience.
Preferred Qualifications
  • Territory qualified.
  • Vocational/Technical qualification or equivalent work experience.
Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

How to Apply

To submit your application, click Apply and follow the step by step process.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Insurance
#J-18808-Ljbffr

  • Customer Service Representative

    14 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱300,000

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a Senior Crew member, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding experience.Key Responsibilities:Take orders from customers and ensure they receive...

  • Customer Service Representative

    3 weeks ago

    Cebu City, Central Visayas, Philippines GDV StackPH Full time

    Handling customer complaints. Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employeesThey typically provide information, receive client complaints, offer products and services, process requests, and provide various forms of assistanceA Customer Service Representative's primary duty is to support...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    We're Hiring: Customer Service Representative (Voice & Non-Voice) ( Onsite)Do you have a passion for helping customers and a knack for solving problems? Join our team as a Customer Service Representative and deliver top-notch support through voice and non-voice channelsKey Responsibilities:Respond promptly and professionally to customer inquiriesProcess...

  • Customer Service Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers. This is a great opportunity to assist our diverse customer base in a professional and...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines GDV StackPh Full time

    HIRING: Customer Service Representative – Cebu IT ParkWe are looking for Customer Service Representatives to join our growing team.Location: Cebu IT ParkProcess: Virtual ProcessSalary package up to ₱26,000Incentives and night differentialSure job offer with a high passing rateBasic interview and assessmentTips and guidelines provided to help you...

  • Customer Service Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines GDV StackPh Full time

    Job Description:We are currently seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives at our Cebu I.T. Park office. This role offers an excellent opportunity for candidates who are passionate about delivering outstanding customer experiences and who thrive in a collaborative, fast-paced environment.As...

  • Customer Service Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines GDV StackPh Full time

    We are currently seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives at our Cebu I.T. Park office. This role offers an excellent opportunity for candidates who are passionate about delivering outstanding customer experiences and who thrive in a collaborative, fast-paced environment.As a Customer...

  • Customer Service Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines GDV StackPh Full time

    Job Title: Customer Service RepresentativeLocation: Cebu IT ParkSalary Package: Up to ₱26,000Schedule: Night ShiftHiring Process: 1-Day Online HiringJob Description:We are looking for enthusiastic and customer-focused individuals to join our growing team as Customer Service Representatives at our Cebu IT Park site.As a CSR, you will be the first point of...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines TaskNest Business Services Full time

    Hiring: Customer Service RepresentativeLocation: IT Park Cebu CityJob Description:We are hiring Customer Service Representatives for our onsite team in IT Park Cebu. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start a stable job in a professional environment. No experience required — we'll train you.What We...

  • Customer Service Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    We are seeking a Customer Service Representative to handle inquiries from customers regarding their home security systems. The ideal candidate will be responsible for: Answering phone calls Responding to emails Providing exceptional customer service to ensure customer satisfaction Handling technical troubleshooting Coordinating with field technicians for...