Customer Service Representative

3 weeks ago


Cebu City, Central Visayas, Philippines QBE Insurance Full time
Overview

Join to apply for the Customer Service Representative role at QBE Insurance.

The purpose of this role is to provide customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries. This role involves following specific procedures to close out work requests, monitoring business inflow, and connecting callers to the appropriate personnel. Additionally, the role includes dispatching policy documents, answering customer and stakeholder questions, and supporting the Policy Admin Team with various administrative tasks.

Responsibilities
  • Ensure 100% regulatory compliance with laws and industry codes.
  • Maintain good working relationships with stakeholders and clients.
  • Process transactions and emails related to products, processes, and policies accurately.
  • Provide personalised and quality service to meet customer expectations.
  • Conduct training on policy issuance procedures and maintain documentation.
  • Attend relevant training courses to maintain product and process knowledge.
  • Handle policy issuance, renewals, and endorsements efficiently.
  • Communicate effectively with stakeholders to resolve queries promptly.
  • Conduct quality audit checks for processed policies.
  • Manage dispatch of policy documentation and data upload accurately.
Work Experience
  • Necessary: Some relevant work experience.
Preferred Work Experience
  • Call centre experience in insurance and/or banking industry with billing responsibilities.
  • Increasing level of responsibility in call centre environment.
  • Policy administration experience.
  • Experience in BPO industry with shifting schedules.
Qualifications
  • Necessary: Tertiary Degree or equivalent combination of education and work experience.
Preferred Qualifications
  • Territory qualified.
  • Vocational/Technical qualification or equivalent work experience.
Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

How to Apply

To submit your application, click Apply and follow the step by step process.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Insurance
#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines Supporting Enterprises Inc. Full time ₱25,000 per year

    Customer Service Representative (For Pooling)Night Shift | Php25, 000Location:9th Floor, MSY Tower, Cebu Business Park, Cebu CityJob Type: Full-TimeJob Purpose:Join our team as a Customer Service Representative and be the voice of excellence If you're passionate about delivering top-notch service and solving customer needs, we want YOUQualifications:At least...


  • Cebu City, Central Visayas, Philippines PMConsulting Full time ₱360,000 per year

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our pioneer account team. The CSR will be responsible for assisting customers with their needs. The ideal candidate must possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers. This is a great opportunity to assist our diverse customer base in a professional and...


  • Cebu City, Central Visayas, Philippines beBeeService Full time $30,000 - $50,000

    Job Title:Customer Service RepresentativeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key ResponsibilitiesRespond to customer...


  • Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service delivery team, you will be responsible for providing exceptional customer service through various communication channels, including phone, email, and chat.In this...


  • Cebu City, Central Visayas, Philippines STACKph EOR Full time

    OverviewNOW HIRING: Customer Service Representative (Telco Account)Virtual Process Only | No Onsite RequirementSalary Offer: Up to PHP 27,000We are urgently hiring Customer Service Representatives for a Telco Account. No need to attend onsite interviews or report to the office — everything is done virtually.What We OfferSalary package up to PHP 27,000No...


  • Cebu City, Central Visayas, Philippines AI MANPOWER SERVICES INC Full time ₱27,000 per year

    Customer Service Representative – Cebu IT Park (Pioneer Account)Location: Cebu IT ParkHiring Process: VirtualSalary Package: Up to ₱27,000 + ₱15,000 Sign-On BonusAbout the Role:We are hiring Customer Service Representatives for a pioneer account. Join our growing team and build your career in a supportive environment.Qualifications:Open for applicants...


  • Cebu City, Central Visayas, Philippines Cognizant Full time

    Customer Service Representative (CSR) Rider Support Account | CebuJoin to apply for the Customer Service Representative (CSR) Rider Support Account | Cebu role at Cognizant.Cognizant is hiring for a CSR Rider Support Account in Cebu. This role requires on-site work at Skyrise 4A, Cebu, and willingness to work a shifting schedule.QualificationsCompleted at...


  • Cebu City, Central Visayas, Philippines 1840&Co Full time $104,000 - $130,878 per year

    Job Title: Remote Customer Service RepresentativeLocation: Anywhere in the PhilippinesEmployment Type: Full-TimeSalary: 5 USD per hrJob Summary:As we continue to steadily develop, we are looking to add a member to our small corporate team. We consider the ideal candidate to be a self-starter who possesses the right attitude to fit into a dynamic business...


  • Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱104,000 - ₱130,878 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come...