Customer Management Associate

6 days ago

Makati City, National Capital Region, Philippines AIA Hong Kong Full time

MediCard Phils., Inc. is one of the country's leading HMOs and the only HMO founded and run by doctors. Since its inception, the concept of service-oriented total health care has been MediCard's guiding ideal. Despite the competitive landscape with tempting benefits from other providers, MediCard has led by offering innovative and cost-effective health maintenance solutions without compromising quality.

MediCard now boasts over half a million members and more than 54,000 accredited doctors across 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics providing hospital-level services without confinement.

MediCard is currently looking for assertive, dynamic, and energetic individuals to fill the following vacancy:

The role involves providing assistance to all phone-in inquiries and requests related to customer assistance, complaints, inpatient and outpatient verification, membership status, etc. The position requires coordination with other departments to address concerns effectively.

Duties & Responsibilities
  1. Handle telephone inquiries and provide assistance promptly.
  2. Facilitate validation, verification, and approval of outpatient consultations and procedures.
  3. Address dental inquiries.
  4. Prepare patient information sheets for hospital admission reports received via phone.
  5. Coordinate with the Underwriting Department (URG) and Revenue Management Department (RMD) to verify membership and payment status for members using benefits on inpatient or outpatient basis.
  6. Log customer complaints using the designated form and work towards resolving these issues.
  7. Assist internal customers with their concerns.
  8. Maintain an average of at least 6 patients per hour, totaling approximately 48 patients per day, as assessed weekly and monthly.

MediCard values diversity and inclusion, believing they are essential for fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or other characteristics, feels valued and empowered.

Our inclusive hiring practices aim to attract, hire, and retain top talent from all backgrounds. We promote a culture of respect, fairness, and transparency, continually improving our policies to eliminate biases and barriers. We are dedicated to providing all employees with the support and resources needed to succeed.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join MediCard Now

Applicants must provide all requested information, including Personal Data, to be considered. Failure to do so may affect the processing and outcome of your application. Ensure that your submitted information is accurate and current.

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