Healthcare VA

5 days ago

Manila, National Capital Region, Philippines Remote VA Full time

Job Title: Scheduling & Care Coordination Specialist
Location: Fully Remote
Employment Type: Full-Time

Position Overview:
We are seeking a highly organized and detail-oriented Scheduling & Care Coordination Specialist to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative and front-end billing tasks. The ideal candidate is proactive, professional, and comfortable handling multiple responsibilities in a fast-paced environment, especially in a healthcare setting.

Key Responsibilities:

  • Scheduling Management
    • Develop and maintain accurate schedules for clinicians and clients
    • Ensure appropriate client-to-clinician ratios
    • Serve as the primary point of contact for scheduling inquiries from clients and staff
      • Assessments Coordination
        • Schedule assessments and reassessments in a timely and organized manner
          • Care Coordination
            • Coordinate care across multiple disciplines
            • Arrange substitute clinicians when needed to ensure uninterrupted services
              • Client & Staff Communication
                • Answer incoming calls and respond to inquiries with professionalism and urgency
                • Maintain consistent and clear communication via phone and email with families and staff
                  • Record & Document Management
                    • Maintain and audit client records for accuracy and compliance
                    • Ensure timely documentation and updates in relevant systems
                      • Reception Oversight
                        • Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
                          • Front-End Billing & Authorization Management
                            • Verify insurance benefits and monitor ongoing eligibility
                            • Track changes in coverage and authorization status
                            • Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking
                              • Proven experience in scheduling, administrative support, or healthcare coordination
                              • Excellent communication and interpersonal skills
                              • Strong organizational and multitasking abilities
                              • Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
                              • Prior experience in a healthcare or therapy-based setting is a plus
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