
Client Success Strategist
2 days ago
Our organization is looking for a Client Success Strategist to join our fast-growing team. The ideal candidate will be responsible for serving as the primary point of contact for client inquiries and support, understanding client goals and helping them get the most out of our platform's features.
Key Responsibilities:- Serve as the primary point of contact for client inquiries and support
- Understand client goals and help them get the most out of our platform's features
- Manage the renewal process and identify upsell opportunities
- Monitor client satisfaction and proactively resolve issues
- Collaborate with internal teams to ensure smooth delivery
- Lead regular performance reviews and feedback sessions
- Develop strategies to increase retention and loyalty
- Handle escalations and ensure prompt resolution
We are seeking someone with:
- Proven experience in Account Management or Client Success (preferably SaaS/tech)
- Strong interpersonal and communication skills
- Analytical mindset with the ability to assess customer interactions
- Proactive problem-solving skills
- Experience using CRM and customer success platforms
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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