Billing Manager

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet client needs. We are seeking a Billing Manager who will oversee the organization's billing operations, ensuring accuracy, efficiency, and compliance with billing policies and procedures. The role leads a team of billing specialists, manages billing systems and processes, and collaborates with various departments to optimize revenue recognition and maximize collections. The role involves developing and implementing strategies to improve billing processes, resolve billing discrepancies, and enhance customer satisfaction.

• Oversee day-to-day billing operations, including invoicing, collections, and accounts receivable management.
• Ensure timely and accurate processing of customer invoices, credits, and adjustments in accordance with contractual terms and billing schedules.
• Recruit, train, and mentor a team of billing specialists, providing guidance, coaching, and performance feedback to support professional growth and development.
• Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.
• Develop and implement best practices, standard operating procedures (SOPs), and controls to streamline billing processes, eliminate inefficiencies, and reduce errors.
• Identify opportunities for automation, system enhancements, and workflow improvements to enhance billing accuracy and efficiency.
• Serve as a primary point of contact for billing inquiries, escalations, and dispute resolution from internal and external stakeholders, including customers, sales teams, and account managers.
• Build strong relationships with customers and internal teams to understand their needs, address concerns, and ensure satisfaction with billing processes and services.
• Ensure compliance with revenue recognition principles, accounting standards, and regulatory requirements (e.g., ASC 606, GAAP).
• Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance, aging receivables, and cash flow projections.
• Oversee the administration and maintenance of billing systems, software applications, and databases to support accurate and efficient billing operations.
• Collaborate with IT and finance teams to implement system upgrades, enhancements, and integrations as needed.
• Maintain up-to-date knowledge of billing regulations, industry standards, and compliance requirements related to billing and revenue recognition.
• Support internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.

• Bachelor's degree in Accounting, Finance, Business Administration, or related field required
• CPA or relevant professional certification preferred
• Proven experience in billing operations, accounts receivable management, or related financial roles, with a minimum of 4 years of managerial experience
• Strong understanding of billing principles, revenue recognition standards, and accounting practices (e.g., ASC 606, GAAP)
• Proficiency in billing software systems, ERP systems, and Microsoft Office Suite
• Excellent leadership and team management skills, with the ability to inspire, motivate, and develop high-performing teams
• Exceptional communication, negotiation, and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
• Analytical mindset with strong problem-solving skills, attention to detail, and the ability to prioritize tasks and meet deadlines
• Demonstrated ability to drive process improvements, implement controls, and optimize billing operations to achieve organizational goals

• HMO Coverage plus a dependent
• Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
• Dental Coverage; In-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning; Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Opportunities for growth and promotion
• Employee shuttle services; Company retreats and off-site events
• In-office rewards, raffles, recognition gifts, and treats

All MCI locations require authorization to work in the country where the job is based. The company complies with applicable background checks, drug screening, and other pre-employment requirements as part of the hiring process where permissible by law. MCI is an equal opportunity employer and forbids discrimination or harassment based on protected characteristics. All employment decisions are based on merit and qualifications.

The information above provides a general overview of the role and is not an all-inclusive list of duties, responsibilities, skills, or qualifications. MCI reserves the right to revise the job description at any time. This description is not a contract for employment, and either party may terminate employment at any time for any reason.