CSR - Spanish Bilingual with 100K SOB

2 weeks ago

Manila, National Capital Region, Philippines HRTX Full time
Qualifications
  • The Bachelors degree
  • 1-3 years work experience either in an insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. policy administration, renewals, claims, enrolment)
  • Native/Fluent Spanish Speaker
  • Previous benefits or insurance experience a plus
  • Experience with data entry, validation and manipulation (advanced Excel skills are essential)
  • Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the datas applicability/accuracy for the designated purpose
  • Ability to ask the right questions and seek help where appropriate
  • Sense of accountability; owning ones work and taking pride in it
  • Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
  • Structured problem-solving and analytical thinking
  • Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
  • Strong client service orientation
  • Strong client relationship, interpersonal and team skills
  • Proficiency in English required, good written and communication skills
  • Able to work shift hours

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