Client Relations Associate

2 weeks ago


Iloilo City, Western Visayas, Philippines Visa to America Full time

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Job DescriptionGovernment Mandated Benefits

Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Description
  • Provide exceptional customer service through various communication channels.
  • Resolve customer inquiries and issues in a timely manner.
  • Maintain accurate records of customer interactions.
  • Collaborate with team members to improve service processes.
  • Achieve individual and team performance goals.
  • Stay updated on product knowledge and company policies.
Requirements
  • Job Title: Customer Service Agent
  • Educational Qualifications: Diploma in any relevant field
  • Experience Level: Fresh Graduate/Student
  • Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
  • Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
  • Working Conditions: Primarily in a call centre environment, possibly shifts
  • Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude
Working Location

The Grid. PG5X+5P2, Mandurriao, Iloilo City, Iloilo, Philippines

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