Client Partnership Executive

2 weeks ago


Iloilo City, Western Visayas, Philippines Xilium Professional Services Inc. Full time
Our Company Culture

Xilium Professional Services Inc. is a dynamic and growing organization that values its employees and clients alike. As an Account Manager, you will be part of a team that is passionate about delivering exceptional service and building long-lasting relationships.

Key Responsibilities:

  • Develop and maintain client relationships.
  • Monitor service delivery quality and identify areas for improvement.
  • Prioritize premium customer service experiences.
  • Collaborate with clients to identify business needs and develop plans to address them.
  • Communicate with the services team to ensure compliance with policies and procedures.

Requirements:

  • Degree in Business-related field or relevant experience.
  • At least 3 years of experience in mid-management to senior-management level.
  • At least 5 years of experience in client-facing roles, preferably with large enterprise accounts.
  • Understanding and experience with KPIs, OLAs, and SLAs.


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