Senior Business Process Associate

3 days ago


Iloilo City, Western Visayas, Philippines Visage Executive Search Full time

About Us:

Visage Executive Search is a leading recruitment agency specializing in providing top talent to businesses across various industries.

Overview:

We are seeking an experienced Senior Business Process Associate to join our team. As a key member of our operations team, you will play a crucial role in driving business success by streamlining processes and improving efficiency.

Key Responsibilities:

  • Work Allocation: Tracking, reviewing, and checking for pendency and re-allocation, SLA & TAT
  • Client Management: Query resolution and managing roadblocks that may impact associate performance
  • Administrative Tasks: Attendance, leave regularization, schedule adherence, communication with people, one-on-one meetings, and training/coaching as required
  • Reporting IT Issues and keeping stakeholders informed
  • Maintaining a downtime log with incident numbers

Requirements:

  • 5 years BPO experience
  • At least 2 years of team handling experience
  • 1-2 years of healthcare domain experience

What We Offer:

A competitive salary, a dynamic work environment, and opportunities for growth and development.



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