Senior Business Process Associate
3 days ago
About Us:
Visage Executive Search is a leading recruitment agency specializing in providing top talent to businesses across various industries.
Overview:
We are seeking an experienced Senior Business Process Associate to join our team. As a key member of our operations team, you will play a crucial role in driving business success by streamlining processes and improving efficiency.
Key Responsibilities:
- Work Allocation: Tracking, reviewing, and checking for pendency and re-allocation, SLA & TAT
- Client Management: Query resolution and managing roadblocks that may impact associate performance
- Administrative Tasks: Attendance, leave regularization, schedule adherence, communication with people, one-on-one meetings, and training/coaching as required
- Reporting IT Issues and keeping stakeholders informed
- Maintaining a downtime log with incident numbers
Requirements:
- 5 years BPO experience
- At least 2 years of team handling experience
- 1-2 years of healthcare domain experience
What We Offer:
A competitive salary, a dynamic work environment, and opportunities for growth and development.
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