Remote Support Agent

2 weeks ago

Manila, National Capital Region, Philippines Janie Health Full time
Join our exceptional team and contribute to US healthcare

About Janie Health:

Janie Health is a healthcare services company that offers remote staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States. We specialize in a wide range of medical specialties.

We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.

About the Position:

This is your opportunity to transition into the healthcare freelancing world Collaborate with onsite medical staff to manage patient scheduling, confirm appointments, and liaise with insurance providers, all while ensuring an excellent patient experience. We offer competitive pay, RAISES, PTO, incentives, health allowances, and more. Don't miss out on this chance to make a difference in healthcare

Primary Responsibilities:

  • Answer phone calls and address patient inquiries
  • Schedule and confirm appointments
  • Pre-screen calls (triage) and direct patients accordingly
  • Work with insurance and medical records
  • Assist with various administrative tasks as needed

Requirements:

  • Fluent in English
  • Great personality
  • Customer service mindset
  • Experience in Healthcare or Medical Background

Janie Health offers performance RAISES, health allowances, PTO, incentive bonuses, and annual off-site events for our remote team members.

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