Remote Customer Service Representative

5 days ago


Manila, National Capital Region, Philippines beBeeCustomer Full time

Job Title: Customer Support Agent

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  • This is a full-time position working remotely.
  • We are seeking 2 candidates with excellent communication skills and strong customer service focus to join our team as Customer Support Agents.
">About The Role">

The ideal candidate will have hands-on experience with Gorgias and Shopify, handling customer inquiries efficiently while maintaining accurate product listings in the online store.

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  • Key Responsibilities:
    • Provide timely support to customers via Gorgias (email, chat, or social channels).
    • Handle customer inquiries, order updates, returns, and refunds efficiently.
    • Troubleshoot product and order-related issues and escalate when necessary.
    • Maintain accurate and up-to-date product listings in Shopify.
    • Ensure all product updates are accurate and aligned with company branding.
    • Monitor and report recurring issues or customer feedback to improve processes.
    • Collaborate with the team to optimize the overall customer experience.
">Preferred Skills (a plus)">
  • Experience with e-commerce operations beyond customer support.
  • Familiarity with online retail workflows such as fulfillment, returns, and promotions.
">Requirements">
  • Proven experience in Customer Support (e-commerce preferred).
  • Strong working knowledge of Gorgias (required).
  • Hands-on experience managing products in Shopify (required).
  • Excellent written and spoken English communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work independently in a remote environment.
  • Positive, solution-oriented mindset with a focus on customer satisfaction.
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