Senior Quality Manager

3 weeks ago

Pasig, National Capital Region, Philippines TaskUs Full time
Overview

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The company has a People First culture and a global presence in 23 locations across 12 countries, with approximately 45,000 employees.

We started with the idea to create a different breed of Business Processing Outsourcing (BPO) and strive for growth through constant motion, exploring new technologies, and mastering consistency in a changing world.

Responsibilities
  • Monitor program metrics, provide insights and analysis, and help manage the implementation of service and process improvement programs.
  • Lead quality audits, report findings, and propose new systems and policies for continuous improvement.
  • Serve as a consultant to stakeholders, mentor teams, and drive the organization's pursuit of quality.
  • Ensure program performance objectives and quality in all customer interactions.
  • Leverage analytical skills to create metric-driven determinations of success and develop actionable plans for improvement.
Requirements
  • At least three (3) years of experience in quality management in a BPO environment
  • Excellent communication and presentation skills
  • Knowledgeable in performance data management and analysis
About the Role

You will be responsible for achieving performance objectives for your program and raising the bar for quality operations.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please communicate with only authorized TaskUs recruiters.

DEI

TaskUs believes that innovation and high performance come from people of diverse backgrounds. We are committed to equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Apply

Explore all TaskUs career opportunities and apply through the provided URL

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Quality Assurance and Management
  • Industries: Outsourcing and Offshoring Consulting

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