Language Quality Manager

1 day ago

Pasig, National Capital Region, Philippines beBeeLinguisticQuality Full time ₱900,000 - ₱1,300,000
Linguistic Quality Professional

Overview of the Role

We are seeking a skilled linguist to play a pivotal role in our AI Rater Incubation Program. This position will ensure that rater guidelines are accurate, usable, and aligned with client goals, focusing on ads relevance projects.

This role combines linguistic expertise, quality management, and collaboration. You will work with program managers, data scientists, and raters to translate client goals into clear evaluation standards and ensure consistent, high-quality outputs.

Key Responsibilities
  • Translate client objectives into clear, actionable rating guidelines.
  • Evaluate guidelines for balance between linguistic rigor and client business needs.
  • Collaborate with clients during pilot phases to refine guidelines and adjust based on test outcomes.
  • Create and manage initial test sets to validate guidelines.
  • Review rater performance during pilots, identify error patterns, and adjust standards accordingly.
  • Partner with data scientists to ensure pilots are measurable and data-backed.
  • Act as the quality authority for rater performance, ensuring alignment with guidelines.
  • Develop and deliver training sessions for raters, clarifying complex linguistic or evaluative concepts.
  • Monitor rater consistency and provide structured feedback to raise quality standards.
  • Represent the linguistic quality perspective in client meetings to ensure alignment.
  • Work closely with program managers (client-facing coordination) and data scientists (insights/metrics support).
Requirements
  • Expertise in semantics, pragmatics, discourse, and applied linguistic analysis.
  • Demonstrated ability to develop and refine annotation/rating guidelines.
  • Skilled in Google Sheets (advanced formulas, data validation, quality tracking).
  • Experience delivering rater training, coaching, and feedback.
  • Strong analytical skills and ability to connect linguistic quality with operational or client outcomes.
Preferred Skills
  • Experience with rater evaluation metrics (e.g., Krippendorff's alpha, agreement rates).
  • Familiarity with annotation tools and quality monitoring systems.
  • Experience in AI or ad relevance programs is a strong plus.
  • Oral and written comprehension.
  • Appropriate use of language.
  • 3–5 years experience in linguistics, applied linguistics, or annotation/evaluation programs.
  • Bachelor's or Master's degree in Linguistics, Applied Linguistics, or related field, or equivalent practical experience.

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