Workforce Management Executive

4 days ago

Manila, National Capital Region, Philippines Wipro Technologies Full time

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Work with usTitle: Workforce Management Executive

Requisition ID: 38658

City: Manila

Country/Region: PH

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

WFM Assistant Manager

Role Overview:
The Workforce Management (WFM) Assistant Manager plays a critical role in ensuring that an organization meets its business objectives through effective forecasting, capacity planning, scheduling, FTE calculation, and stakeholder management. This position demands a combination of analytical proficiency, strategic planning, and superior communication skills to align resources with business requirements.

Key Responsibilities:

Forecasting

• Develop and maintain precise forecasting models to predict future demand and capacity requirements.

• Analyze historical data and market trends to accurately forecast future business needs.

• Collaborate with various departments to gather inputs and refine forecasts.

Capacity Planning

• Design and implement capacity planning strategies to ensure optimal resource allocation.

• Monitor and adjust capacity plans in response to evolving business conditions and requirements.

• Collaborate closely with operations teams to balance workloads and resources efficiently.

Scheduling

• Oversee the creation and management of detailed schedules to meet operational targets.

• Ensure that schedules are aligned with business goals and employee availability.

• Implement scheduling tools and techniques to enhance productivity and efficiency.

FTE Calculation

• Utilize both linear methods and Erlang models to calculate FTE requirements with precision.

• Provide insights and recommendations based on FTE analysis to support decision-making processes.

• Perform regular reviews and updates of FTE calculations to align with business needs.

Stakeholder Management

• Build and maintain robust relationships with key stakeholders across the organization.

• Communicate effectively with stakeholders to understand their needs and deliver appropriate solutions.

• Manage stakeholder expectations and ensure alignment with business objectives.

Communication

• Exhibit excellent communication skills, both written and verbal, to convey complex information clearly and concisely.

• Prepare and present reports, analyses, and recommendations to senior management and other stakeholders.

• Facilitate effective communication channels within the team and across departments.

Qualifications and Experience:


• Graduate degree in a relevant field.

• Minimum of 4-5 years of WFM work experience.

• Proficiency in using linear methods and Erlang models for workforce management.

• Proven track record of managing stakeholder relationships and delivering exceptional communication.

• Strong analytical and problem-solving skills.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Must have Erlang calculations knowledge.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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