Plan Member Admin

4 weeks ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time
Overview

We're looking for an Electronic File Eligibility Analyst to join our Insurance Operations team at MBPS. In this role, you are responsible for providing technical expertise, support, and customer service to clients and staff within Plan Sponsor Services to ensure the successful transmission and upload of demographic, eligibility, and contribution data files into Manulife.

Position Responsibilities
  • Act as a key liaison with respect to electronic client files; attend meetings to share information internally and with clients; gather, document and analyze client data to facilitate successful electronic data uploads.
  • Provide expertise on related systems and procedures, file specifications and manual updating.
  • Participate in troubleshooting and problem analysis in resolving client issues.
  • Manage caseloads within a team with the ability to organize and prioritize in order to ensure a high level of customer service at all times.
  • Liaise with the IS team on data/system issues and provide testing support.
Required Qualifications
  • Bachelor's or Master's degree.
  • Proven experience with MS Office, with intermediate to advanced knowledge of Excel.
  • Experience in a technical role, preferably related to the review and/or manipulation of large data files.
  • Willingness to work night or morning shifts.
Preferred Qualifications
  • Strong analytical, investigative, and problem-solving skills and experience.
  • Customer service experience with a high aptitude for relationship building, both internally and with clients.
  • Ability to multi-task concurrent/parallel activities and adapt to a continuously changing environment.
  • Internal candidates must have at least one year of tenure in their current position.
  • No attendance issues and must meet job expectations, passing all performance metrics in their current unit.
  • No disciplinary actions of any sort for the past 12 months.
When you join our team
  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.
About Manulife / About MBPS

宏利金融公司是一家業界領先的國際金融服務商,致力於幫助人們實現「輕鬆投資理財,樂享豐盛人生」。若要進一步了解我們,請瀏覽 https://www.manulifeim.com/institutional/tw/en

Equal Opportunity Employer

宏利是平等機會僱主。 在宏利/恒康,我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工,並從而營造包容的工作環境,接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度,我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、性別、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙,為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利/恒康政策儲存及使用。應徵過程中如需協助,請聯絡 recruitment@manulife.com。

Working Arrangement

混合式


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