Plan Member Administrator I

We're looking for a Plan Member Administrator I to join our Insurance Operations team at MBPS. In this role, you are expected to encode plan member amendments in our system.   

Position Responsibilities: 

• Ensure all necessary information is received and appropriate decisions are made regarding eligibility before updating the system.
• Refer exception requests and complex cases to the Senior Certificate Administrator for further processing.
• Communicate with plan administrators via letter or email to obtain any missing information required for eligibility updates.
• Consistently achieve the service levels established by the company and practice good judgment in processing cases.
• Perform thorough checks to eliminate financial errors and render overtime work during high-volume periods, including being on-call on Saturdays and holidays as needed.
• Assist colleagues with their work upon request, manage leaves during peak seasons, and handle dedicated clients requiring special attention. Additionally, suggest process improvements and handle other tasks assigned by Operations Management.

Required Qualifications: 

• Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting. 
• Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations. 
• A bachelor's degree in any field is required. 
• Amenable for flexible shift – either night or day, depending on the assignment. 

Preferred Qualifications: 

• Proficiency in Microsoft tools 
• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. 
• Ability to apply critical thinking and problem-solving skills in a work environment. 

When you join our team: 

• We'll empower you to learn and grow the career you want. 
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we'll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement