P4 - Shopify Customer Service Representative (Remote)

Hiring: Full-time Shopify Customer Service Representative - Remote - $9,600 - $13,200/yr

About the Client

Go-to Snack Brand — They're the go-to snack brand for Millennials and Gen Z who demand both taste and truth.
Real Ingredients, No Junk — Their mission is to fuel ambition with clean, powerful ingredients—no seed oils, no artificial junk, no compromises.
Healthy Made Cool — They're redefining what it means to eat healthy—bold, exciting, and never bland.
Culture of Hustle & Heart — The team thrives on passion, purpose, and a shared mission to shake up the status quo.
Fun, Fast-Paced & Purpose-Driven — Work alongside energetic, supportive teammates who believe in what they do—and enjoy the ride while doing it.

About WeAssist

Led by a Founder Who Cares – Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families.
Fast & Purposeful Recruiting – We move quickly but prioritize long-term fit, stability, and growth over just filling roles.
Connecting Global Talent – With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.
Giving Back Matters – From building schools to feeding the homeless, we believe true success means making a difference.
An Inclusive & Thriving Culture – Your skills and unique gifts matter. We create an environment where outsourced professionals don't just work—they grow.

Key Responsibilities of the Shopify CSR

• Order Management
• Customer Service
• Collaboration and Communication
• Administrative Support
• Influencer Outreach
  

Additional Information:

Review this Doc first

How to Prepare for the Recruiting Process -

• https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.gt6n5ybw2ujb

Why Are They Hiring a Shopify CSR?

Our client is growing faster than a snack disappears during a midnight craving—and they need backup. With a rapidly expanding community of snack-obsessed fans, they're looking for sharp, energetic talent to keep the customer experience as powerful behind the screen as it is in every bite. They're on the hunt for a customer service superstar who brings the same energy, wit, and care to every interaction that their snacks bring to snack time.

If you've got the hustle, the heart, and the hunger (for both challenges and snacks)—this is your moment.

Qualifications:

• Proven experience in customer service, eCommerce, or a related role (Shopify experience is a major plus)
• Excellent communicator – You know how to write and speak with empathy, clarity, and a touch of personality.
• Culture fit counts – You vibe with our mission, values, and bring positive energy to the team.

Responsibilities of the Shopify CSR:

Your responsibilities include:

• Order Management:
  • Process clients' orders, refunds, and product exchanges efficiently
  • Organize and maintain the order of replacement products to ensure a smooth pick/pack/ship process
  • Customer Service:
    • Serve as the front-line responder for customer inquiries and complaints, providing prompt and courteous service
    • Manage and record the status of customer replacements, and report on trends regarding product issues that arise
    • Solve problems to provide the best possible experience for our customers
    • Collaboration and Communication:
      • Work directly with sales, marketing, and product teams to address customer needs and improve processes
      • Provide feedback to the organization on how to better manage and address issues that arise
      • Administrative Support:
        • Perform weekly cleanup of files to ensure data is current and organized
        • Upsell other products as necessary to meet customer needs and company goals
        • Handle other responsibilities as assigned, based on experience level and job growth
        • Influencer Outreach:
          • Assist in identifying, contacting, and managing partnerships with influencers to support brand awareness and community engagement
            
        • Others:
          • Perform other related duties as may be assigned from time to time to support the team and company objectives

Want to Know More About the Client?

Our client is a bold, trailblazing healthy snack brand that's been fueling Millennials and Gen Z with flavor-packed, no-nonsense goodness since day one. Their mission? To make healthy eating unapologetically cool—not yoga-retreat cool, but "powering through life like a boss" cool. Every product is crafted with real, clean ingredients that fuel ambition and leave the artificial junk behind. By ditching bland flavors and corporate compromises, they've carved out a cult following that knows healthy snacks can actually taste amazing. Their team is a tight-knit crew of energetic, purpose-driven rebels who believe in having fun while making a real impact—one crunchy bite at a time.

If you're a natural problem-solver with personality, hustle, and a love for all things bold and healthy—you'll feel right at home here.

Culture and Core Values:

This isn't your average snack company—it's a high-energy, no-BS team that thrives on passion, purpose, and a good laugh. They work hard, move fast, and support each other like family (but the cool kind, not the awkward holiday dinner kind).
Here's what matters most to them:

• Authenticity Always – No fake flavors, no fake people. Just real talk and real ingredients.
• Fuel, Don't Settle – Snacks that power up your day, not slow it down.
• Keep It Simple – Clean labels. Clean values. No corporate clutter.

So if you're tired of playing it safe and ready to help a fearless brand shake up the snack aisle—let's do this.

What's in it for you?

Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

• Be part of a brand on fire – Join a company that's growing fast and shaking up the snack game.
• Make a real impact – Your voice matters, your ideas count, and your work drives results.
• Clean mission, real purpose – Help build a movement that's ditching fake ingredients and fake vibes.
• No corporate fluff – Just good people, great snacks, and real talk.
• Work with rebels (the fun kind) – Join a team that thrives on passion, hustle, and authenticity.
• Bring your personality – We value humor, individuality, and keeping it real.
• Grow with the brand – Learn, level up, and ride the wave of a fast-scaling business.
• Collaborative culture – Be surrounded by teammates who've got your back and your snacks.

Your next big opportunity starts here—ready to take the leap?

Perks:

• 13th Month Bonus (Wild right? )
• Permanent work-from-home / remote set-up
• Health insurance
• Dental insurance ????
• Mental health insurance
• Great starting salary
• Growth opportunity
• Performance-based raises
• Prizes and bonuses
  
  

Specifics:

• Time
  • Full-time; 9:00 AM – 5:00 PM PST
  • This is a remote position so you can have the freedom to work from anywhere
  • Miscellaneous
    • Attire - business casual when in meetings
    • Professional setup (Pains me I actually need to write this down… )
      • Clean background
      • Good camera
      • Good microphone
      • Strong wifi
    • Tech Stack
      • Shopify
        
    • Compensation
      • Fixed Rate $9,600 - $13,200/yr
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