Service Desk Analyst- Graduates of Finance

4 weeks ago

Taguig, National Capital Region, Philippines Holy Trinity University Full time

Join the team at LSEG to learn trading technology and collateral management in a family-oriented environment.

Your Role

Key responsibilities include:

  • Ensuring the highest levels of service are delivered to clients.
  • Providing telephone and email-based customer support.
  • Conducting first-line investigation and diagnosis, resolving issues at first contact when possible.
  • Assessing the impact and vitality of cases and collecting appropriate information.
  • Resolving all customer issues, updating customers within agreed SLAs.
  • Maintaining accurate records of activity throughout the lifecycle of a case.
  • Managing customer concerns through other teams, ensuring high-quality feedback and service.
  • Working closely with the Service Management Team, including handing over to the US.
  • Developing technical expertise across all products.
  • Acting as a resource for project work.
  • Supporting the Client Services Manager in continuous improvement of team processes and customer experience.
About You

Candidates should have:

  • Bachelor's Degree, Finance or related degrees preferred.
  • At least 1 year of experience in customer support is a plus.\At least 1 year of experience in Financial Services / Trading Support is a plus.
  • Fresh graduates are welcome to apply.
  • Good understanding and awareness of IT terminologies.
  • Ability to translate technical language into user-friendly information.
  • Flexibility to work a shifting schedule.
  • Excellent communication skills (written and verbal).
  • Good decision-making skills, able to act decisively under pressure.
  • High motivation and an energetic team player attitude.
  • Ability to work in a fast-paced environment.
  • Ability to adapt to new situations quickly.
Benefits

Common benefits include:

  • Competitive salary
  • Healthcare
  • Work-life balance
  • Career development opportunities
Training & Development

Opportunities for growth and career development in a supportive environment.

Career Progression

Potential for advancement within the trading technology and collateral management sectors.

How to Apply

Submit your application through the provided link. Click the "Apply on employer site" button on this page.

"This job may close before the stated closing date, you are encouraged to apply as soon as possible."

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