Operations Manager
5 days ago
Myglit, a leading provider of innovative solutions, is seeking an experienced Operations Manager to lead its retail account team.
Job Description:- Manage and supervise a team of agents for a retail account
- Foster a dynamic work environment that encourages collaboration and growth
- Analyze data and facilitate coaching to drive performance improvement
- Act as liaison between customers, production, and distribution departments for specific customer orders
- Provide technical and non-technical customer support in a walk-in service center
The ideal candidate will have extensive experience in operations management, customer service, or supervisory roles in a retail or BPO environment. They must be able to manage and lead a team in a fast-paced retail setting, handle customer escalations, and coordinate with cross-department teams.
Required Skills and Qualifications:
- Minimum 2-5 years of experience in operations management, customer service, or supervisory roles in a retail or BPO environment
- Proven experience managing and leading a team in a fast-paced retail setting
- Background in data analysis and performance coaching
- Experience handling customer escalations and cross-department coordination
Benefits:
We offer a comprehensive compensation package that includes opportunities for growth and development.
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