Operations Manager

5 days ago


Taguig, National Capital Region, Philippines Myglit Full time

Myglit, a leading provider of innovative solutions, is seeking an experienced Operations Manager to lead its retail account team.

Job Description:
  1. Manage and supervise a team of agents for a retail account
  2. Foster a dynamic work environment that encourages collaboration and growth
  3. Analyze data and facilitate coaching to drive performance improvement
  4. Act as liaison between customers, production, and distribution departments for specific customer orders
  5. Provide technical and non-technical customer support in a walk-in service center

The ideal candidate will have extensive experience in operations management, customer service, or supervisory roles in a retail or BPO environment. They must be able to manage and lead a team in a fast-paced retail setting, handle customer escalations, and coordinate with cross-department teams.

Required Skills and Qualifications:

  • Minimum 2-5 years of experience in operations management, customer service, or supervisory roles in a retail or BPO environment
  • Proven experience managing and leading a team in a fast-paced retail setting
  • Background in data analysis and performance coaching
  • Experience handling customer escalations and cross-department coordination

Benefits:

We offer a comprehensive compensation package that includes opportunities for growth and development.



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