Relationship Manager

7 days ago

Makati City, National Capital Region, Philippines Responsible Internet Sustainability Effort Inc. Full time

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.

From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.

To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.

Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

Role Overview

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exists to improve the company's relationship with its partners and customers. This role mainly focuses on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities
  • Developing long-term relationships with a portfolio of clients
  • Connecting with key business executives and stakeholders
  • Excellent at conflict resolution, communication, counseling, reporting and consulting
  • Resolving client queries
  • Researching and cross-selling additional products or services that could benefit clients
  • Reviewing client's financial income and offering advice when necessary
  • Develop effective client retention plans that relate to the company's targets for sales and client retention
  • Plan or layout quarterly goals appropriate to the season/theme for clients in the company
  • Able to effectively use LinkedIn and other scouting tools
  • Savvy with Google Suites and other relevant software used by the team and/or the company
  • Work effectively with the Sales team to onboard and integrate new clients and develop existing client relationships
  • Efficiently liaise between the customer and internal teams
  • Assist the operating departments on issues requiring assistance
Qualifications
  • Graduate of any 4 year course
  • At least 4 years experience in a similar role
  • Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels
  • Excellent command of written and verbal English
  • Excellent listening, negotiation and presentation skills
  • A highly positive attitude and perseverance
  • Respond to high stress situations in a positive manner.
  • Must be able to multi-task and organize effectively
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, able to think critically, reliability and maturity
  • Fast learner and able to understand the company's processes, culture, and products
Hiring Process

Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.

Privacy Statement

RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE's privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

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