Human Resources Team Lead

5 days ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

Role Overview

Cognizant Technology Solutions Philippines Inc. is seeking a seasoned HR professional to join our Pioneer Account as an HR Helpdesk Team Lead. This full-time role involves overseeing a team of HR support representatives, providing exceptional service to internal and external clients.

Key Responsibilities

  1. Manage and coordinate the activities of the HR Helpdesk team to deliver high-quality support.
  2. Provide leadership, coaching, and mentoring to team members to ensure they meet performance targets.
  3. Monitor team workloads and productivity, implementing process improvements for enhanced efficiency.
  4. Collaborate with the HR operations team to resolve issues or escalations.
  5. Prepare regular performance reports and provide recommendations for process enhancements.
  6. Serve as the primary point of contact for the client, escalating complex queries or concerns.

Requirements

  • 5 years of experience in a team lead or supervisory role within an HR helpdesk or shared services environment.
  • Excellent communication and interpersonal skills, with the ability to manage and motivate a team.
  • Strong problem-solving and decision-making capabilities, focusing on delivering efficient solutions.
  • Proficient in using HR information systems and tools to track team performance and metrics.
  • Experience with at least one ERP/HCM system - Workday.
  • Experience with at least one CRM tool – ServiceNow (preferred), Zendesk, etc.
  • Demonstrated experience in HR operations, including employee relations, payroll, benefits, and compliance.
  • Familiarity with HR policies, procedures, and best practices, especially in the Business Process Outsourcing (BPO) industry.
  • Bachelor's degree in human resources, Business Administration, or a related field.


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