Employee Support Services Manager
5 days ago
Job Summary
Cognizant Technology Solutions Philippines Inc. is looking for an experienced HR Helpdesk Team Lead to join our team. In this role, you will oversee a team of HR support representatives, providing exceptional service to internal and external clients.
Key Responsibilities
- Manage and coordinate the activities of the HR Helpdesk team.
- Provide leadership, coaching, and mentoring to team members.
- Monitor team workloads and productivity, implementing process improvements for enhanced efficiency.
- Collaborate with the HR operations team to resolve issues or escalations.
Requirements
- At least 5 years of experience in a team lead or supervisory role within an HR helpdesk or shared services environment.
- Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team.
- Strong problem-solving and decision-making capabilities, focusing on delivering efficient solutions.
- Proficient in using HR information systems and tools to track team performance and metrics.
- Experience with at least one ERP/HCM system - Workday.
- Experience with at least one CRM tool – ServiceNow (preferred), Zendesk, etc.
- Demonstrated experience in HR operations, including employee relations, payroll, benefits, and compliance.
- Familiarity with HR policies, procedures, and best practices, especially in the Business Process Outsourcing (BPO) industry.
- Bachelor's degree in human resources, Business Administration, or a related field.
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