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    # Product Support Specialist - SeaMoney Credit#### Entry LevelLocationPhilippines - ManilaDepartmentProduct ManagementSeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile...

Production Support Specialist

1 month ago

Manila, National Capital Region, Philippines Shopee Full time
Production Support Specialist - Technology, SeaBankEntry Level

Department Product Management

SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:
  • Manage user access to systems and perform system configurations
  • Respond to system issues, perform troubleshooting, and work with the other teams to identify solutions issues
  • Conduct pre and post production testing to ensure that the application and systems are working properly
  • Monitor system availability and performance
  • Collaborate closely with the Product Managers, Software Developers and QA Engineers to improve the system stability
Requirements:
  • Bachelor's degree, preferably majoring in Computer Science, Engineering or Information Technology
  • Have basic knowledge in IT (web, mobile, software, network), preferably 3-6 years of experience in the FinTech industry handling IT Production Support
  • Proficiency in both spoken and written English. Able to communicate complex business or technical information effectively
  • Strong analytical and troubleshooting skills
  • Demonstrated track record of getting things done in a fast-paced environment
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