Quality Manager

1 week ago

Pasig, National Capital Region, Philippines TaskUs Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Quality Manager do? Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders.

Imagine yourself going to work with one goal in mind: to raise the bar for TaskUs' quality operations to produce Ridiculously Impressive results. Your tasks center on ensuring your program achieves performance objectives through consistent and quality customer interactions.

As a Quality Manager, you will:

  • Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;
  • Support service and process improvement programs and efforts;
  • Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;
  • Conduct audits, report on findings, and propose new systems and policies for continuous improvement;
  • Create a metric-driven determination for operational success;
  • Work with Quality Assurance leaders to resolve outstanding quality issues;
  • Develop impactful and measurable action plans to address areas for improvement.

Do you have what it takes to become a Quality Manager?

Requirements:

  • At least 3 years of quality management experience in a BPO environment (preferred)
  • Excellent communication and presentation skills
  • Knowledge of performance data management and analysis
  • Competency in problem-solving and strategic planning
  • Ability to cultivate effective and productive business relationships
  • Strong drive to secure results and achieve excellence

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

#J-18808-Ljbffr

  • Quality Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Humanly (humanly) Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Quality Management Professional

    1 day ago

    Pasig, National Capital Region, Philippines HealthQuist Inc. Full time

    About UsAt HealthQuist Inc., we are committed to delivering high-quality medical billing services to our healthcare clients.We have a team of experienced professionals who work together to provide customized solutions that meet the unique needs of each client.Job SummaryThis is a full-time on-site role for a Quality Analyst at HealthQuist Inc. The Quality...

  • Quality Management Professional

    1 day ago

    Pasig, National Capital Region, Philippines Transcosmos Full time

    Job SummaryWe are looking for a Quality Assurance Manager who can lead our quality management efforts and ensure that our operations meet the highest standards of quality.About the RoleManages BPO performance to achieve KPI in Quality and CSAT and overall quality management.Provides report and analysis on quality and CSAT.Provides information to assist in...

  • Compliance and Quality Manager

    2 days ago

    Pasig, National Capital Region, Philippines Creditable Lending Corporation Full time

    Creditable Lending Corporation is seeking a Compliance and Quality Manager to lead our team.About the JobDevelop and implement quality assurance programs to ensure the accuracy, efficiency, and compliance of all lending processes and operations.Monitor and evaluate the quality of services provided to clients, ensuring that they meet industry standards, legal...

  • Quality Assurance Manager

    1 day ago

    Pasig, National Capital Region, Philippines Transcosmos Full time

    Transcosmos Asia Philippines is hiring a Full time Quality Assurance Manager role in Ortigas Center, NCR. Apply now to be part of our team.Job summary:Flexible hours available2-3 years of relevant work experience required for this roleExpected salary: ₱35,000 - ₱40,000 per monthJob DescriptionDevelops and initiates standards and methods for audits,...

  • Service Quality Manager

    3 days ago

    Pasig, National Capital Region, Philippines Rbox International Solutions Inc. Full time

    Rbox International Solutions Inc. is looking for a talented Service Quality Manager to oversee our customer-facing operations. This role involves developing and implementing quality standards, monitoring customer interactions, and driving process improvements to ensure exceptional customer experiences.The ideal candidate will have strong leadership and...

  • Quality Assurance Manager

    4 days ago

    Pasig, National Capital Region, Philippines Med-Metrix Full time

    Job OverviewMED-METRIX is a dynamic organization in the healthcare industry. We are seeking an experienced Quality Assurance Manager to join our team.

  • Construction Quality Assurance Manager

    6 days ago

    Pasig, National Capital Region, Philippines Planate Management Group LLC Full time

    Planate Management Group LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides program management and facilities engineering services worldwide. We support the US Department of Defense (DOD) and its Services (Army, Air Force, Navy, Marine Corps) missions, along with other US federal agencies.Job Summary:We are seeking a highly skilled...

  • Quality Control Manager Restaurant

    6 days ago

    Pasig, National Capital Region, Philippines Marygracecafe Full time

    We are seeking a highly experienced and organized Quality Control Manager Restaurant to lead our quality control initiatives. The successful candidate will be responsible for developing, implementing, and maintaining our quality control processes to ensure that our products and services meet the highest standards of quality.The ideal candidate will have a...

  • Senior Manager, Quality RCM

    7 days ago

    Pasig, National Capital Region, Philippines Med Metrix Full time

    Job DescriptionPosted Sunday, February 16, 2025 at 4:00 PMJoin our dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career with Med-MetrixExperience these exceptional benefits when you join...

  • Compliance Officer

    3 days ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    About the RoleWe are seeking a highly skilled Internal Quality Auditor to join our Offshore Business Processing team. As a key member of our compliance team, you will be responsible for ensuring the implementation of rigorous quality standards and compliance with relevant laws and regulations.Responsibilities:Ensure the effective execution of compliance...

  • Senior Manager, Quality RCM

    2 weeks ago

    Pasig, National Capital Region, Philippines Med-Metrix Full time

    Job DescriptionPosted Sunday, February 16, 2025 at 4:00 PMJoin our dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career with Med-MetrixExperience these exceptional benefits when you join...

  • Quality Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines HealthQuist Inc. Full time

    HealthQuist is a revenue cycle management company that specializes in providing customized full-service medical billing to healthcare clients. We go above and beyond by offering additional benefits to maximize collections and increase efficiency among office staff. Our goal is to enable practices to focus on providing the best possible care to patients....

  • Quality Assurance Documentation Manager

    3 days ago

    Pasig, National Capital Region, Philippines Marigold Manufacturing Corporation Full time

    Responsibilities:Knowledgeable on documentation requirements, establish and/or update operational procedures and reference standards. Ensure appropriateness with the planned objectives or implementation.Participate in any experimental trials and operational standardization planned and initiated by Research & Development, Food Safety Management, Plant...

  • Customer Service Quality Manager

    19 hours ago

    Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time

    Job SummaryThe Customer Service Quality Manager will be responsible for ensuring exceptional customer experiences through high-quality interactions.Key Responsibilities:Evaluate customer interactions to identify areas for improvement.Develop and implement quality assurance guidelines to enhance customer service delivery.Provide coaching sessions to enhance...

  • Test and Quality Manager

    1 day ago

    Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time

    Job SummaryWe are seeking a highly skilled Test and Quality Manager to join our team at UnionBank of the Philippines. The ideal candidate will have experience in managing test teams and ensuring that software applications meet the required standards by conducting thorough testing and quality assurance activities.The successful candidate will be responsible...

  • Information Quality Assurance Manager

    7 days ago

    Pasig, National Capital Region, Philippines Nityo Infotech Full time

    Company OverviewNityo Infotech is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions that meet the needs of our clients.Job SummaryWe are seeking an experienced Data Governance Specialist to join our team. In this role, you will be responsible for managing data quality, metadata, and business...

  • Quality Assurance Data Manager

    3 days ago

    Pasig, National Capital Region, Philippines Qroad Philippines Inc. Full time

    About Qroad Philippines Inc.:We are a leading game development company that values innovation, teamwork, and excellence. Our mission is to create engaging and immersive gaming experiences for players around the world. As a Quality Assurance Support team member, you will play a critical role in helping us achieve this mission by ensuring the quality of our...

  • Quality Assurance

    3 weeks ago

    Pasig, National Capital Region, Philippines SugarTech Inc. Full time

    The Quality Assurance Specialist plays a vital role in upholding our commitment to delivering superior software solutions that exceed client expectations.Key Responsibilities: •Develop and implement quality assurance processes: Establish and maintain a robust quality assurance framework within the organization. Define and implement quality assurance...

  • Senior Data Quality Manager

    2 days ago

    Pasig, National Capital Region, Philippines Nityo Infotech Full time

    About the Role:We are looking for an experienced Senior Data Quality Manager to lead our operational data governance tasks. You will work collaboratively with cross-functional teams to ensure the accuracy, consistency, and reliability of our data.