Quality Assurance Data Manager
1 week ago
We are a leading game development company that values innovation, teamwork, and excellence. Our mission is to create engaging and immersive gaming experiences for players around the world. As a Quality Assurance Support team member, you will play a critical role in helping us achieve this mission by ensuring the quality of our games and delivering exceptional player experiences.
About the Role:
The successful candidate will be responsible for:
- Supporting QA Specialists in conducting quality audits of in-game customer support interactions, including chat, tickets, and emails.
- Organizing and managing QA documentation, including audit checklists, reports, and issue logs.
- Preparing weekly and monthly reports on audit results, player feedback, and quality trends.
- Coordinating with Game Support, QA Specialists, and other teams to schedule test sessions and QA reviews.
- Collecting, inputting, and tracking gameplay issues, bug reports, and player concerns from internal teams and community channels.
- Verifying bug fixes and game updates by assisting in test case executions under the supervision of QA Specialists.
- Monitoring customer service logs and tickets to ensure adherence to quality standards and response guidelines.
- Providing administrative support during quality audits, including taking notes, compiling data, and following up on action items.
- Creating and updating QA manuals, training materials, and process documentation.
- Communicating findings and feedback to relevant departments to help improve customer support quality and game performance.
Requirements:
- Bachelor's degree or equivalent experience in Game Development, IT, Communication, or related fields.
- Experience or familiarity with game support operations and QA processes is a plus.
- Strong organizational and administrative skills with attention to detail.
- Good communication skills, both written and verbal.
- Basic understanding of game mechanics, bug tracking tools, and QA processes.
- Ability to work in a fast-paced, team-oriented environment.
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