Customer Service Quality Manager

Job DescriptionAs a Customer Service Quality Manager, your primary focus will be on ensuring that all customer interactions meet the highest standards of quality and professionalism. This involves closely monitoring customer communications, identifying areas where improvements can be made, and implementing effective solutions to address these issues.You will...

Role Overview\The Talent Acquisition Specialist 1 plays a vital role in ensuring that Transworld Systems Customer Services attracts and hires top talent to drive business success. This position requires strong recruitment expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.Main Responsibilities\Design...

Rbox International Solutions Inc. is looking for a talented Service Quality Manager to oversee our customer-facing operations. This role involves developing and implementing quality standards, monitoring customer interactions, and driving process improvements to ensure exceptional customer experiences.The ideal candidate will have strong leadership and...

On-site - Pasig 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionCONTEXT & ENVIRONMENTThis position needs travel domestically at times.Contacts with emergent and dynamic market. Competition in the market is fierce.This position is under the pressure of fast-growing business.ACCOUNTABILITIESCUSTOMER INTIMACYCollaborate and communicate information (e.g.,...

Service Quality Analyst Job Description:iSentia is seeking a skilled Service Quality Analyst to join our team. As a key member of our Client facing team, you will be responsible for analyzing and improving our service quality processes to ensure exceptional client experiences.Main Responsibilities:Analyze customer feedback to identify areas for...

• Attends to client inquiries by phone or thru email regarding new or existing products and services.• Receives customer requests by phone or thru email.• Analyzes customer requests and provides necessary information.• Ensures effective handling of customer complaints and requests.• Classifies and resolves customer complaints and...

• Attends to client inquiries by phone or thru email regarding new or existing products and services.• Receives customer requests by phone or thru email.• Analyzes customer requests and provides necessary information.• Ensures effective handling of customer complaints and requests.• Classifies and resolves customer complaints and...

About the Position: We are seeking an experienced call center leader to join our team as an operations manager. This role involves coaching and developing a team of 5-10 supervisors, directly responsible for their performance. Ideal candidates should possess a strong work ethic, excellent communication skills, and a background in call center operations...

Company OverviewRentokil Initial is an international business services company with a presence across 90 countries. We employ over 62,900 colleagues worldwide and strive to protect people and enhance lives through our services.Job DescriptionThe ideal candidate will have excellent communication and customer relation skills, as well as the ability to...

The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring high-quality support across multiple channels, including email, chat, and phone inquiries. This role supervises customer service agents, monitors performance, provides coaching, and ensures adherence to service-level agreements (SLAs) and...

Direct message the job poster from LG Electronics PhilippinesHuman Resources Head at LG Electronics Philippines, Inc.This position plays a crucial role in optimizing service operations to align with company objectives, ensuring seamless performance and customer satisfaction. The role requires collaboration with cross-functional teams to monitor key...

This position plays a crucial role in optimizing service operations to align with company objectives, ensuring seamless performance and customer satisfaction. The role requires collaboration with cross-functional teams to monitor key performance indicators (KPIs), such as RTAT and Reclaim, and drive continuous improvement.Key Responsibilities:• Develop and...

On-site - Pasig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionThe Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring high-quality support across multiple channels, including email, chat, and phone inquiries. This role supervises customer service agents, monitors performance,...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Job DescriptionProvide Customer Service/Technical Support to clientsRespond to client emails and reported issues in a timely mannerGather, analyze, and evaluate customer complaints to ensure efficient resolutionThe ideal candidate will possess a graduate degree in Computer Science or a related field, with at least one year of relevant work experience....

At Millennium 1 Solutions, we prioritize exceptional customer experiences. As a Customer Care Specialist, you will be responsible for handling inbound calls from existing and potential customers. Your key accountability is meeting and exceeding client goals as they relate to service levels and quality of calls within a fast-paced work environment.Key...

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.If you are a highly motivated individual and possess excellent...

Tobys Sports seeks a Service Quality Assurance Coordinator to oversee the daily operations of our customer service team and ensure high-quality support experiences for our clients. This role involves monitoring team performance, identifying areas for improvement, and implementing process enhancements.Main Responsibilities:Quality Monitoring:Regularly monitor...

Job OverviewMCI is a leading Business Process Outsourcing (BPO) company delivering tailored solutions to clients. Our employee development team seeks experienced call center customer service supervisors to support commercial and public sector clients.This role involves coaching and developing a team of inbound customer service agents, ensuring exceptional...