Digital Functional Coordinator

1 day ago

Quezon City, National Capital Region, Philippines HR TechX Corp. Full time
Overview

Join to apply for the Digital Functional Coordinator role at HR TechX Corp.



Role Responsibilities
  • Responsible for ensuring all in-house registration requirements are gathered from the Business Units and briefed into the Functional Support Analysts
  • Act as key liaison / account manager between the BU and the Functional and Technical teams. Be first point of contact for all issues and ensure communication flows to the BU key contacts in a timely manner
  • Validate issues raised by BUs and escalate where required
  • Manage the daily workload of the Functional Support team
  • Understand the complex product architecture and the end-to-end processes, and the impact of these have on Mercury registration. Be able to identify if an issue is likely to be configuration or technical
  • Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teams
  • Build strong relationships with the Functional Support Analyst and technical teams


Essential Skills And Experience
  • Strong project management and stakeholder management
  • Excellent written and verbal communication skills
  • Experience of working with internal customers
  • Experience of eCommerce systems
  • Taking ownership of technical issues and ensuring the right team are doing diagnosis, providing regular updates back to the BU
  • MS Office


Other Qualifications/Requirements
  • Must be a Bachelor's/College Degree holder, any field
  • 3+ years of working experience in a related field
  • Experience working with digital product teams
  • Experience working with a multi-cultural organization across time zone and country boundaries
  • Excellent verbal and written communications skills in business English
  • Experience working with the software development lifecycle
  • CMS exposure (e.g. Adobe Experience Manager) is a plus but not required
  • Effective communication of complex technical information


Seniority level
  • Not Applicable


Employment type
  • Full-time


Job function
  • Marketing, Public Relations, and Writing/Editing


Industries
  • Technology, Information and Internet


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