Senior Service Delivery Manager

4 weeks ago

Manila, National Capital Region, Philippines Nezda Global Full time
Overview

Learner | Tech Talent Hunter | Relationship Builder | Team Coach | Innovator

We're hiring a Service Delivery Manager / Project Manager with a software engineering background. This role is perfect for someone who started out coding (Java, .NET, or similar) and has grown into leading complex software delivery initiatives.

Responsibilities
  • Lead the end-to-end delivery of software development and enhancement projects.
  • Manage client relationships, service levels, and project escalations.
  • Coordinate cross-functional teams — developers, QA, DevOps, business analysts.
  • Track scope, timelines, budgets, and risks with precision.
  • Drive continuous improvement and process optimization across delivery.
Qualifications
  • Bachelor's degree in Computer Science, IT, or related field.
  • 6–10 years of IT experience, with 3–5 years in software development (Java, .NET, or similar).
  • 3+ years of experience in project management or service delivery.
  • Solid understanding of SDLC and Agile/Scrum practices.
  • Proven ability to manage multiple projects and enterprise clients.
Nice-to-have
  • PMP, PRINCE2, or Agile certifications (CSM, SAFe).
  • Exposure to cloud technologies or DevOps practices.
Why Join Us
  • Lead projects that directly impact enterprise technology and innovation.
  • Be part of a collaborative, engineering-driven culture.
  • Access clear career growth into senior leadership roles.
  • Competitive salary package and professional development support.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and Staffing and Recruiting

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