Customer Service Representative

3 weeks ago

Cebu City, Central Visayas, Philippines group Full time
Overview

Are you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy solving problems and making a real difference? is looking for motivated and customer-focused individuals to join our team

Responsibilities
  • Handle inbound or outbound customer interactions via chat and email
  • Respond to inquiries with professionalism, empathy and efficiency
  • Identify customer needs and deliver effective, timely solutions
  • Collaborate with internal teams and escalate issues when needed
  • Assist with onboarding and mentoring new team members
  • Stay informed on our products, services and company policies
  • Recommend and upsell relevant products and services when appropriate
Qualifications
  • High school diploma or equivalent education
  • Strong English communication skills (written and spoken)
  • Basic computer literacy and familiarity with internet-related tools
  • A team-oriented mindset and a pro-active attitude
  • You're efficient and can quickly adapt to new situations
  • A natural problem-solver with empathy and professionalism
Nice to have
  • Experience in customer service
  • Proficiency in an additional language (especially Dutch)
What we offer
  • The chance to work with a leading name in web hosting and digital solutions.
  • A vibrant, collaborative team where your ideas and contributions matter.
  • Competitive salary with attractive performance-based bonuses.
  • Health Insurance
  • A free website with a domain and hosting, where you can choose your domain name

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